1st Line Support Engineer
1st Line Support Engineer
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Job Description
Are you passionate about technology thrive in a fastpaced environment and love solving problems Were on the lookout for a Technical Support Engineer to join our dynamic and growing team!
About the Role
As a Technical Support Engineer youll be part of our vibrant Service Desk team acting as the first point of contact for our valued customers. Youll work on a wide array of technologies ensuring clients get the most out of our innovative solutions and services.
Youll get handson experience in:
Online security & networking
Server & firewall configuration
Data handling & communications
Cloud platforms including Microsoft 365 and Google Workspace
Our client base includes over 3000 UK schools and youll play a key role in ensuring their systems are running smoothly and efficiently.
Key Responsibilities
Provide remote technical support across a wide range of IT services
Troubleshoot network issues and escalate when needed
Support and maintain custom inhouse developed products
Work with VoIP and WiFi technologies
Configure and manage Cisco firewalls
Handle backup and recovery solutions
Manage Microsoft 365 and Google Workspace environments
Qualifications :
What Were Looking For
Were seeking a motivated and technicallyminded individual who is eager to learn grow and make a real impact. The successful candidate will bring a strong mix of technical skills customer service focus and a proactive attitude. Ideally you will have:
A background in providing IT support or working in a helpdesk/technical support role
Excellent communication skills both written and verbal
Strong problemsolving abilities and analytical thinking
General IT knowledge and a willingness to expand your technical understanding
An understanding of networking fundamentals and common protocols
Experience with PC hardware upgrades and troubleshooting
A flexible cando attitude and a strong work ethic
The ability to work independently as well as part of a collaborative team
A passion for delivering exceptional customer service
If youre a team player who thrives in a fastpaced environment and is ready to take your technical skills to the next level wed love to hear from you!
Additional Information :
Did we mention the perks
At Wavenet we offer more than just a job we provide an exceptional environment and a wide range of benefits to support your success from day one. With us youll enjoy a generous starting annual leave allowance private medical coverage discounted health plans an eye care scheme and comprehensive health and wellbeing programs all backed by a dedicated inhouse Wellbeing Team.
We believe in a strong worklife balance rewarding your commitment with an additional day of annual leave each year reaching up to 28 days. Heres a closer look at what we offer:
Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and officebased working so work fits seamlessly with your life.
Annual Leave: Begin your journey with 25 days of leave increasing by one day per year up to 28 days our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage discounted health plans virtual GP access an eye care scheme and a comprehensive employee assistance programme all supported by our internal Wellbeing Team.
Ready to join the UKs largest managed service provider
Apply today or contact our friendly Talent Acquisition Team for more information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
