Chargeback and Resolution Representative
Chargeback and Resolution Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Chargeback and Resolution Representative is responsible for providing dispute resolution support to all members with active claims and employees. This position performs entry and intermediate level card dispute processing fraud mitigation including rule adjustments with card processor. This position is also responsible for contributing to the overall goals of the department and credit union.
Core Job Requirements/Outcomes
- Perform daily tasks by adhering to documented procedures accuracy standards and established deadlines to maintain regulatory compliance and prevent losses to members and credit union.
- Assist on departmental projects by completing assigned tasks to include member communication training of staff and core and vendor systems testing scenarios to identify gaps and recommend changes for process improvements.
- Demonstrate professional communication skills through all interactions by actively listening to member and team needs and being able to articulate messages in a way that is understandable while adjusting content to meet the tone of the audience and demonstrating professionalism to diffuse upset member interactions.
Other Essential Functions
- Perform additional duties as required for the efficient operation of the department and the credit union. This includes providing back up support for daily departmental processes or desk duties when needed.
- Maintain knowledge in and adhere to policies recommend procedure changes and process improvements in order to support the strategic goals for the department and the organization overall.
- Solve practical problems and deal with a variety of situations exercising flexibility and sound judgment in a fastpaced environment.
- Duties may include but are not limited to the processing tasks within assigned dispute queues investigation of card disputes reporting of fraud trends and monitoring fraud rules in place.
- External and internal training in relevant regulatory and payments industry responsibilities is a requirement.
Qualifications :
Education: High School Diploma or equivalent required.
Job Experience: Minimum one year of member service experience working in a financial institution or customer servicerelated position.
Software Skills: Knowledge of MS Office programs including Outlook Word Excel and Teams.
Physical Demands: Must be able to regularly talk hear and operate a computer keyboard and mouse and occasionally lift pull/push and carry up to 10 pounds with accommodations.
Work Conditions: Exposure to constant or intermittent sounds at a low or moderate level consistent with an office setting. Exposure to highstress fastpaced deadlineoriented environment.
Travel Demands: Reliable transportation is required due to occasional travel to branches and other locations within the area.
Additional Information :
Please review our website for more information at stcu/careers.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
