Chat & Email Support Representative
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Job Location:
Fanwood, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
31-07-2025
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
We are looking for a customer-focused and tech-savvy Chat & Email Support Representative to join our this remote role you will be responsible for handling inbound client communications via chat and email resolving issues and delivering an outstanding support experience.
Key Responsibilities:
Respond promptly to customer inquiries through live chat and email
Troubleshoot common product or service-related issues and provide clear professional resolutions
Escalate complex queries to the appropriate internal remote departments when needed
Maintain accurate records of interactions using CRM and support platforms
Collaborate with cross-functional remote teams to ensure consistent customer satisfaction
Requirements
1 2 years of experience in customer support preferably in a remote or digital environment
Strong written communication and problem-solving skills
Comfortable using support tools like Zendesk Intercom or similar platforms
Ability to multi-task and remain organized in a remote work setting
Self-motivated and proactive in identifying customer needs
Benefits
Competitive hourly rate or salary based on experience
Flexible scheduling and the ability to work remotely full-time
Supportive collaborative and growth-oriented remote team culture
Paid training and career development opportunities
Tools and resources to succeed in a professional remote work environment
1 2 years of experience in customer support, preferably in a remote or digital environment Strong written communication and problem-solving skills Comfortable using support tools like Zendesk, Intercom, or similar platforms Ability to multi-task and remain organized in a remote work setting Self-motivated and proactive in identifying customer needs
Key Skills
- Data Entry
- Deputy
- Drafting
- Hibernate
- Administration Support
- Activex
