Patient Account Representative
Patient Account Representative
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Job Description
Job Details
Description
Health Solutions is a premier wellness center focused on wholeperson care. With over 400 employees in Southern Colorado you would be joining a mighty team of support and administrative staff case managers clinicians physicians nurses and others in our efforts to improve the health and wellbeing of our community.
Were looking for a Patient Account Representative to join our Billing and Support Services team at 41 Montebello Road Pueblo CO.
What Youd Be Doing
As the Patient Accounts Representative you would assist clients with their insurance options coverage and directing them to alternative resources in the community that are available to assist them and reporting functions.
Responsibilities: Under the supervision of the Patient Accounts Supervisor and Director of RCM the Patient Accounts Representative is responsible for the following:
- Verifying eligibility ensuring all insurances are active and insurance information is correct for health benefits and updating the chart with correct information prior to scheduling clients.
- Request prior authorization for services prior to visits if needed.
- Assist clients with completing applications for Medicaid other insurance benefits and/or outside assistance or other community services. Ensure all appropriate forms are completed timely and accurately.
- Assist clients with sliding fee scale application.
- Provide financial counseling services to clients prior to treatment or when referred by other departments. Discuss patient financial obligations access financial hardship and establish payment arrangements.
- Monitor overdue accounts and proactively collect outstanding balances in conjunction with the collection agency.
- Review accounts pending collection agency submissions.
- Provide exemplary customer service demonstrating patience and understanding while carrying out the companys payment policies.
- Maintain strict confidentiality of sensitive and protected information in accordance with HIPAA regulations.
- Other duties as assigned.
- Physical requirements include the following:
- Constantly remains in a stationary position the majority of the time
- Constantly operates a computer and other office productivity machinery such as a calculator copy machine and computer printer.
- Occasionally lifts and carry items up to 15 pounds
What Youll Like About Us
- Competitive pay. Base pay of $17.22 Hourly
- Generous benefits package. For most positions include paid holidays generous PTO Subsidized YMCA membership tuition reimbursement and FSA
- Insurance: Medical Dental and Vision with low deductibles. Also Wellness benefits program available.
- Retirement 403(b) with employer match up to 6
- EAP Teladoc LifeLock Direct Path Life and AD&D
- Additional Insurance: FSA Voluntary Life Allstate Voluntary benefits and pet insurance
- Childcare
- Flexible schedule
- Employee recognitions and celebrations
- Warm and friendly work environment in which staff respect and learn from one another
- Opportunities to serve our neighbors in Pueblo
Qualifications
What Were Looking ForThe MustHaves
- High school diploma or equivalent required
- At least 3 years of relevant medical office experience and basic understanding of billing processes
- Practical knowledge of payer specific rules and regulations including Medicaid and Medicare
- Excellent interpersonal and customer service skills
- Demonstrated experience to include counseling analysis collaborative teamwork professional communications and interactions advocacy financial management and customer service.
- Willingness to work collaboratively with multiple teams and tasks.
- Proficient in Windowsbased computer programs and electronic charts as well as basic office equipment
- Ability to multitask and prioritize in a fastpaced setting
- Wellorganized selfmotivated and proficient time management
- Strong communication skills both verbally and in writing
- Proof of COVID19 vaccination is required upon hire*
What Wed Like to See in YouThe NicetoHaves
- Experience working in NextGen and MyAvatar electronic health record systems
- CAAS Certification
- Spanish language skills
Health Solutions expects all staff to
- Adapt to change in the workplace and use change as an opportunity for innovation and creativity.
- Take ownership of problems brainstorm problem resolutions and use sound judgment in selecting solutions to problems and demonstrate consistent follow through.
- Possess the job knowledge and skills to perform the fundamental job functions and assume greater responsibility over time regarding the scope of work.
- Inspire and model collaborative teamwork; and
- Demonstrate accommodation politeness helpfulness trust building appropriate boundaries and flexibility in customer service.
Closing Date: Open until filled EOE M/F
Required Experience:
Unclear Seniority
Employment Type
Full-Time
