Field Deskside Support Engineer
Field Deskside Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Overview
NSC Global is currently looking for a Field Deskside Support Engineer to join our growing company.
NSC Global provides global network implementation and support solutions to worldclass organizations delivering cost savings and operational simplicity. Our goal is to partner with worldclass enterprises helping them become more agile create commercial advantage and build quality through design deployment support and management of their global IT communications. NSC Global is a US Cisco Global Gold Certified Partner with a corporate headquarters in London UK and a US headquarters in New York NY. Please review our website at www.nscglobal for more information on our organization.
POSITION: Field Deskside Support Engineer
JOB TYPE: Direct Hire (W2 with NSC Global
START DATE: IMMEDIATELY
THIS POSITION REQUIRES SITE TRAVEL
Responsibilities
- Provide repair on standard Laptop and Desktop (Dell)(Panasonic)
- Provide Troubleshooting and repair of IOS devices (Apple)
- Provide the repair and reimage of field Devices
- Stock a working inventory for break/fix swapouts
- Provide vehicle mounting services including installation work and incremental expansions of vehicles concerning fieldbased equipment
- Consult with the applicable thirdparty supplier and update the vehicle kits electronics and power components to reflect retired models and their replacements
- Provide lifecycle management of services on the code blue Devices field support installations
- Provide lifecycle management of services on the AVLS (Modem) Devices configurations and testing for field support installations
- Provide the necessary testing process to ensure the new model operates with the field application as needed and provide findings confidentially as related to AVLS (GPS Locations) and DriveCam videos and photos
- Provide the modem activation and deactivation
- Service Recipients and Services
- Take reasonable care over specialized tools to ensure they are not lost stolen or broken
Qualifications
- Must have a minimum of 5 years of experience in a Field Deskside Support position preferably supporting multiple site locations.
- This position requires the incumbent to use their vehicle to travel between sites. Fuel costs will be reimbursed by the company.
- Must have a relevant IT qualification.
- Must be ready and willing to commit to continuous education certification and selfimprovement.
Employment Type
Full-Time
