drjobs Guest Service Agent

Guest Service Agent

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1 Vacancy
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Job Location drjobs

San Francisco, CA - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are actively Searching for a Guest Service Agent

The Guest Service Agent is responsible for providing consistent excellent service to guests/clients before arrival upon arrival and during their stay from checkin to checkout. This employee will be responsible for registration checkout and cashiering.

Responsibilities:

  • Welcome and register guests expeditiously provide information to guests as needed confirm and modify information required to complete the registration process as per hotel procedures.
  • Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
  • Upsell guest rooms food & beverage outlets if applicable and seasonal hotel promotions.
  • Make restaurant transportation and/or entertainment reservations for guests plus other concierge services as requested and have thorough knowledge of hotel amenities company and local area & attractions.
  • Communicate with other hotel departments to maintain a high level of guest satisfaction.
  • Responds quickly to guest requests in a friendly manner follow up with guest to ensure satisfaction.
  • Maintain an understanding of hotel history services facility information and rates and packages.
  • Manages and controls security of hotel room keys and always maintain confidentiality of guests.
  • Review Front Desk log when coming on shift and record pertinent information as needed throughout shift.
  • Display a customer service attitude that goes above and beyond for our guests to help achieve positive guest scores and ratings.
  • Process mail messages faxes and packages.
  • Manage cash/credit transactions and maintain a personal bank.
  • Accepts payment for guest accounts including third party advance purchase reservations and during time of registration at check in/checkout.
  • Maintain house bank and make deposits and accurate report of receipts daily.
  • Complete tasks on daily checklist and have knowledge of groups and functions in the Hotel daily.
  • Maintain cleanliness of work areas throughout the day including lobby area coffee and or water stations if applicable.
  • Accurately complete all shift work and reports. Must balance workflow and complete all paperwork by end of shift
  • Develop and maintain positive working relationships with others and support team to reach goals.
  • Must be able to stand up to 8 hours at a time maintaining a positive attitude at all times.

Required Skills/Abilities:

  • Must be able to work flexible shifts weekends holidays etc.
  • Excellent verbal and written communication skills.
  • Knowledge of basic math and analytical skills.
  • Ability to work on PMS software.
  • Requires good communication skills both verbal and written.
  • Must possess basic computational ability and basic computer skills required.
  • Strong analytical and problemsolving skills.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

About Company

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