drjobs Executives

Executives

Employer Active

1 Vacancy
drjobs

Job Alert

You will be updated with latest job alerts via email
Valid email field required
Send jobs
Send me jobs like this
drjobs

Job Alert

You will be updated with latest job alerts via email

Valid email field required
Send jobs
Job Location drjobs

Kochi - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Description

Position Title Responsibility Level

Executive

Function

Healthcare

Reports to

Team Manager

Permanent/ Temporary

Permanent

Span of Control

Individual Contributor

Location

Kochi India

Basic Function

  • Work Type Back office Voice
  • Call provider and gather missing information for case creation
  • Case creation in ATV/Med Compass tool basis the data received
  • Once the case is received action to be taken as per SOP
  • Determine if case can be processed and/or to be routed to another queue

Essential Functions

  • Navigate through multiple system / applications for data gathering
  • Proficiency with computer skills (navigating multiple systems and keyboarding)
  • Understand the goals and standards to ensure that quality and productivity standards are met
  • Accurate and timely updating of the database
  • Meet the agreed upon KPIs as per the operational definitions and targets
  • Participate in the User Acceptance Testing as needed
  • 98 100 attendance during training/nesting period is required
  • Must be flexible to work hours with Monthly work schedules changes

Primary Internal Interactions

  • Actively participate in the team meetings discussions and provide inputs
  • Calibrate Cooperate and support the team in pursuit of achieving and exceeding team goals

Primary External Interactions

  • Staff may be required to contact the providers of record vendors or internal stateside departments to obtain additional information.
  • Staffs are given voicemail boxes to retrieve patient verification of details of admission and discharge received from providers.
  • Staff may be contacted by stateside counterparts for caserelated concerns and should be able to respond in a timely and effective manner.

Organizational Relationships

Reports To : Team Manager Supervises : None

Skills

Technical Skills

  • Working knowledge of MS office (Word Excel and Power point) and Internet / Outlook

Process Specific Skills

  • Ability to contact provider to request for clinical information and/or verify patient information on admission and discharge
  • Sedentary work involving periods of sitting talking listening. Work requires sitting for extended periods talking on the telephone and typing on the computer.
  • Work requires the ability to perform close inspection of hand written and computer generated documents as well as a PC monitor.
  • Ability to multitask prioritize and effectively adapt to a fast paced changing environment
  • Typical office working environment with productivity and quality expectations

Soft skills (Desired)

  • Must be a B1 preferably a C1 CEF level
  • Works effectively with a team

Soft Skills (Minimum)

  • Must be a B1 CEF level

Education Requirements

Bachelors degree with a minimum 15 years of education

Work Experience Requirements

0 to 3 year of experience

Annexure:

Acknowledgement(acknowledge that the information contained in this document is factual and complete)

Candidate Supervisor/Manager Date

Employment Type

Full-Time

Company Industry

About Company

Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.