IT Support Engineer
IT Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Who is Tenable
Tenable is the Exposure Management company. 44000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500 45 percent of the Global 2000 and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work
Ask a member of our team and theyll answer Our people! We work together to build and innovate bestinclass cybersecurity solutions for our customers; all while creating a culture of belonging respect and excellence where we can be our best selves. When youre part of our #OneTenable team you can expect to partner with some of the most talented and passionate people in the industry and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
The IT Support Engineer ensures the proper daytoday operation of technology applications and equipment. This role provides deskside and remote assistance to resolve technical issues performs installations repairs upgrades backups and other maintenance tasks and may have expertise in commonly used business applications.
Your Opportunity:
Answer staff questions in person via phone and ticketing system on all company supported applications
Troubleshoot computer and telephony problems
Determine source of computer problems (hardware software network user access etc.
Serve as liaison between staff and the technology department to resolve issues
Document resolutions for future reference
Route inbound inquiries within the IT department to appropriate groups for escalation and resolution
Communicate resolution to end users
Provide afterhours support per routine oncall shift rotation
Provision and configure equipment for new staff
Create and manage new accounts based on departmental needs
Verify configurations with Hiring Managers
May perform other duties and responsibilities that management may deem necessary from time to time
What Youll Need:
Technical Support Experience: 2 years preferred
OS & Hardware Support: Windows macOS PC Apple and mobile devices
Networking: General LAN knowledge and troubleshooting
Technical & User Support: Analyze & investigate issues provide technical guidance and learn new software and operating systems
Interpersonal & Work Skills: Teamwork effective communication and instruction to users and prolonged computer use
Some travel may be required.
Able to work in a hybrid/onsite capacity at our headquarters in Columbia MD
#LIHybrid
#LIMM1
Were committed to promoting Equal Employment Opportunity (EEO) at Tenable through all equal employment opportunity laws and regulations at the international federal state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process please contact for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us in accordance with the General Data Protection Regulation (GDPR). Please click here to review.
For California Residents: The California Consumer Privacy Act (CCPA) requires that Tenable advise you of certain rights related to the collection of your private information. Please click here to review.
Employment Type
Full Time
