Supervisor-Patient Access
Supervisor-Patient Access
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1 Vacancy
Job Description
Overview
Now hiring a SupervisorPatient Access!
Presbyterian Healthcare is seeking a Patient Access Supervisor that will have the responsibility of the operations and functions of the Patient Access areas. Responsible for Patient Access staff and completion of admission registration and preregistration functions to include insurance verification for PHS. Responsible for monitoring productivity compliance and staffing for multiple registration points
How you belong matters here.
We value our employees differences and find strength in the diversity of our team and community.
At Presbyterian its not just what we do that matters. Its how we do it and it starts with our incredible team. From Information Technology to Food Services and beyond our nonclinical employees make a meaningful impact on the healthcare provided to our patients and members.
Why Join Us
- Full Time Exempt: Yes
- Job is based Presbyterian Kaseman Hospital
- Work hours: Varied Days and Hours
- Benefits: We offer a wide range of benefits including medical wellness program vision dental paid time off retirement and more for FT employees.
- Remote: Open to remote applicants in the United States except for the following states: Wyoming North Dakota and Ohio
Prefer Qualifications:
This is an onsight position at Kaseman Hospital
High School Diploma 5 years of experience; with 1 year in a Supervisory capacity preferred
Qualifications
- High School Diploma prefer some college
- 5 years of experience in related field required; with 1 year in a Supervisory capacity preferred
- Critical thinking and attention to detail.
- Effectively interact with customers to understand their needs and explain data
- Microsoft Office
- Organizational Skills
- Deal with all levels of staff and management within the organization board members as well as the public under highly stressful conditions.
- Communicate effectively in person and via telephone with members employer groups brokers physicians and physician office staff using strong dialogue and customer service competencies.
- Work under limited supervision selfmanage work time and projects resolve issues with minimal assistance.
- Written communication
- Be flexible with hours as staffing of 24/7 units may require flexibility
Responsibilities
- Selects and assigns department staff.
- Ensures new hires and staff are appropriate trained to perform the duties assigned.
- Coaches staff as needed to meet quality and duties assigned.
- Initiates coaching corrective action and performance improvement plans for staff for attendance productivity and quality opportunities.
- Ensures established departmental policies and procedures objectives quality assurance program safety environmental and infection control standards are met and followed by staff under their leadership.
- Reviews Patient Access operations to ensure compliance with JCAHO CMS EMTALA HIPAA and other state or federal guidelines
- Works with Patient Access Manager in monitoring unit productivity to identify areas of inconsistency and to optimize utilization of staff resources.
- Assists in establishing productivity standards and evaluating staffing requirements (both temporary and permanent) based on volumes .
- Ensures department is meeting OT and productivity standards in line with the current budget and patient volumes.
- Ensures units follow Situation Response Guidelines. Ensures appropriate quality standards are maintained and appropriate online documentation is entered for every account activity to ensure thorough communication.
Benefits
All benefitseligible Presbyterian employees receive a comprehensive benefits package that includes medical dental vision shortterm and longterm disability group term life insurance and other optional voluntary benefits.
Wellness
Presbyterians Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your wellbeing. Earn gift cards and more by taking an active role in our personal wellbeing by participating in wellness activities like wellness challenges webinar preventive screening and more.
Why work at Presbyterian
As an organization we are committed to improving the health of our communities. From hosting growers markets to partnering with local communities Presbyterian is taking active steps to improve the health of New Mexicans.
About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients members and the communities we serve. We are locally owned notforprofit healthcare system of nine hospitals a statewide health plan and a growing multispecialty medical group. Founded in New Mexico in 1908 we are the states largest private employer with nearly 14000 employees including more than 1600 providers and nearly 4700 nurses.
Our health plan serves more than 580000 members statewide and offers Medicare Advantage Medicaid (Centennial Care) and Commercial health plans.
AA/EOE/VET/DISABLED. PHS is a drugfree and tobaccofree employer with smoke free campuses.
Maximum Offer for this position is up to
Compensation Disclaimer
Required Experience:
Manager
Employment Type
Full-Time
