Patient Care Coordinator
Patient Care Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
We are hiring for Ful-time Patient Care Coordinator in Orlando FL
As a Patient Care Coordinator you will play a vital role in ensuring exceptional Customer service and efficient pharmacy operations. You will be responsible for verifying patient information processing prescriptions and providing prompt resolutions to customer inquiries. Your attention to detail and commitment to confidentiality will be crucial in this role.
Position Type: Temporary (180-day duration)
Work Schedule:
- 1st Shift: 8am-5pm 9am-6pm or 9:30am-6:30pm
- 2nd Shift: 12pm-9pm
- Monday to Friday with one rotating Saturday each month (9am-3pm) for both shifts.
This is a temporary position with the potential to transition to a full-time permanent role based on performance and business needs.
Key responsibilities:
- Sets up pharmacy shipments by verifying patient information and prescription for delivery; verifying and inputting method of payment; using Walmart systems to process patient information and delivery carrier and method; and logging calls and customer information (for example name date of birth address method of payment notate call information how to ship order).
- Provides customer service to pharmacy patients by responding to customer calls and emails; using Walmart systems training and manual to resolve customer and associate inquiries; maintaining confidentiality of patient health information; processing and submitting call requests (for example refills transfers payments new prescription requests pricing requests); identifying and resolving discrepancies for customers orders; and researching customers billing issues.
- Complies with company policies procedures and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.
- Completes work assignments and priorities by using policies data and resources; collaborating with managers co-workers customers and other business partners; identifying priorities deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change difficulties and feedback.
Physical Activities:
- Enters and locates information on computer.
- Presents information to small or large groups and individuals.
- Communicates effectively in person or by using telecommunications equipment.
- Creates documents reports etc. using a writing instrument (such as a pencil or pen) or computer.
- Visually verifies information often in small print.
- Reads information often in small print.
Qualifications :
Minimum Qualifications:
- High School Diploma or GED
- 1 year of experience in a call center or customer service preferably in a healthcare-related field
Preferred Qualifications:
- Basic computer proficiency (at least 1 year) including email and data entry.
Additional Information :
Walmart Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates customers and the communities we serve live better when we really know them. That means understanding respecting and valuing diversity - unique styles experiences identities ideas and opinions while being inclusive of all people.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
