Field Services Engineer-Diagnostic Imaging
Field Services Engineer-Diagnostic Imaging
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Job Description
Job Description Summary
Experienced Field Service Engineer to perform maintenance and corrective repairs on GE Diagnostic Imaging Equipment (Xray CT Nuc Med and MRITraining provided) on customers site across Victoria. Ideally located in Melbournes Outer Northern / Western suburbs and Central Victoria (e.g. Bendigo/ Seymour/ Shepparton).Exceptional customer service skills communication skills team work and technical expertise are key to success.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition turn ideas into worldchanging realities and join an organization where every voice makes a difference and every difference builds a healthier world.
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Job Description
Roles and Responsibilities
Essential Responsibilities
Perform preventative maintenance in accordance with company standards compliance standards and customer requirements.
Make corrective repair calls in a timely manner aligned with customer contract requirements and repair the equipment in accordance with company standards and directives and customer requirements.
Ensure timely completion of Field Modification Instructions (FMIs).
Advise management when response time objectives cannot be met i.e. If there are two site visits in relation to the same problem inform Senior Field Engineer (SFE).
The Field Service Engineer retains ownership of the problem until it is resolved.
The Field Service Engineer must keep the customer SFE and Service Delivery Manager (SDM) informed on progress.
Keep management and commercial account managers fully aware of all developments in the installed base.
Keep customers fully satisfied by keeping them informed of activities when on site and/or working on their behalf whilst on site.
Report regularly to management in accordance with reporting guidelines/procedures.
Complete other assignments and projects as directed.
Follow the alert procedure for system down.
Attend technical and general skills development training courses as directed and keep abreast of developments/technical product information.
Work within the defined responsibilities as documented in GE Healthcare Spirit and Letter Commitment Form to ensure compliance.
Accurately complete and lodge all service documentation in a timely manner within company guidelines.
Ensure all company property (tools test equipment motor vehicle) is kept in optimum condition and test tools calibrated according to the schedule requirements.
Ensure that parts usage/ordering is optimized from both the companies and the customers perspective.
A job at this level requires good interpersonal and communication skills. As a customer facing role the Engineer must develop strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
Required Qualifications
This role requires experience as a Field Service Engineer.
Knowledge level is comparable to a Bachelors degree from an accredited university or college or a high school diploma with relevant experience).
Desired Characteristics
Strong oral and written communication skills.
Ability to document plan market and execute programs.
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race colour religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into worldchanging realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.
Flexible working options and flexible hours
Competitive salary bonus car allowance or company car
5 weeks leave (ask about take 5
Generous leave & family policies
Long term career opportunities (locally and globally)
Generous discounts for goods & services via our employee benefits program (think travel entertainment & shopping! *This was recently rated as one of our employees favourite benefits!
Women and indigenous candidates are strongly encouraged to apply. Please note that to be considered for this position you must have unrestricted working rights for Australia and be prepared to undergo a background check which includes a police check. All GE HealthCare employees are required to be fully vaccinated for Covid19.
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Employment Type
Full-Time
