Service Manager
Service Manager
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1 Vacancy
Job Description
Service Manager Fowlerville MI
About Us
Youre not likely to find another company like Vermeer Midwest. Our people are from all walks of life rolling up our sleeves and getting tough work done every day together. Were a familyowned and operated company with an unmatched culture one that is built on the belief that every Vermeer team member has real personal impact on our people our customers and our world. Whoever you are and where you are in your career Vermeer helps you be Equipped to Do More.
Benefits
- Medical PPO Plans
- Dental PPO Plans
- 401(K)
- Profit Sharing
- Company provided life insurance
- Company provided accidental death & dismemberment
- Company provided long & short term disability
- Paid Holidays
- Paid Vacation and Sick Time
Job Summary
The Service Manager manages the service department and handles customer service interactions reports and repairs. Responsibilities include providing the highest level of customer service developing lasting customer relationships and managing service team members. The service manager maintains a strong working knowledge of all industry standards and practices as well as the companys products and services.
Essential Functions
- Delegating and directing service tasks and monitoring the progress of current work orders to ensure the teams goals are met.
- Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
- Compile service proposals and contracts to secure business.
- Assume overall responsibility for 5s process in the shop and ensuring an efficient and safe work environment for all team members.
- Complete and execute strategic planning initiatives related to sales and profitability of the service department.
- Ensure work order processing flow and timely and accurate billing.
- Maintain technical and product knowledge on all equipment sold within the dealerships area of responsibility.
- Recruits interviews hires and trains new staff in the department.
- Provides constructive feedback realtime and during checkins.
- Schedules approves time offrequests coaches counsels disciplines and recommends pay adjustments for department staff.
- Handles discipline and termination of team members in accordance with company policy.
- Training and development of staff.
Qualifications
- High school diploma or equivalent required.
- At least six 6 years of experience in heavy equipment repair or equivalent combination of education training and experience that demonstrates the ability to perform the duties of the position is preferred.
- Prior supervisory/management experience preferred.
Vermeer Midwest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Manager
Employment Type
Full-Time
