Collections Specialist
Collections Specialist
Posted on :
10-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Roles and Responsibilities:
- Proactively contact interested leads via phone email and WhatsApp to complete collection formalities.
- Connect with NBFC partners to expedite loan approvals through various communication channels.
- Educate customers on payment terms timelines and financial assistance options.
- Generate payment links for learners opting for manual payments and assist them in timely transactions.
- Negotiate payment plans for overdue accounts and remind customers of pending payments.
- Accurately track and document collection efforts in CRM and Google Sheets.
- Collaborate with NBFCs sales and customer support teams to address paymentrelated issues.
- Identify and escalate nonresponsive accounts for further action as needed.
- Maintain a professional and empathetic approach in all interactions to enhance customer experience.
- Meet and exceed monthly collection targets while adhering to compliance and ethical practices.
Requirements:
- 1 years of experience in collections customer service or a related field (preferably in EdTech NBFC finance or BPO).
- Strong negotiation and communication skills with the ability to handle challenging conversations professionally.
- Familiarity with CRM tools and collection management systems is advantageous.
- Understanding of installment payment models EMI structures and financial assistance programs in the education sector.
- Ability to thrive in a fastpaced environment and meet tight deadlines.
- A bachelors degree or equivalent qualification is preferred
Required Experience:
Junior IC
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
