Service Support Analyst- Junior Remote
Service Support Analyst- Junior Remote
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location: Raleigh NC
Duration: 12 Months
Job Description:
The client is seeking a qualified IT Help Desk Specialist to provide first level support to end users focusing on password resets. This position is critical in promoting a positive customer relationship and requires a high customer service orientation and strong interpersonal skills to provide effective support to a diverse population.
An IT Help Desk Specialist operates in a Microsoft Windows micro computing environment and works with other IT Help Desk Specialists and high level specialists to ensure overall quality and customer satisfaction.
Primary responsibilities include but are not limited to the following:
- Respond via telephone or electronically to inquiries and requests for password assistance.
- Identify problems categorize issues prioritize work troubleshoot and provide advice to endusers.
- Coordinate with other Help Desk team members to resolve problems if necessary and dispose of tickets within Service Level Agreements (SLA) guidelines.
This position reports to the Judicial Support Center Supervisor. The work schedule for this fulltime position is Monday Friday from 7:30AM 4:30PM. This position is a 100 remote work position after training is complete.
Minimum Education And Experience Requirements:
- Graduation from high school and one 1 year of customer service related experience; or an equivalent combination of education and experience.
Skills:
Required Experience:
Senior IC
Employment Type
Contract
