Title: Production Support Analyst
Location: Jersey City NJ (Day 1 Onsite)
Job Description:
- 4 to 7 years of experience in production support application support
- Strong knowledge of Linux/Unix and command-line tools.
- Proficiency in SQL for data querying and analysis (Oracle MySQL or PostgreSQL).
- Experience with ticketing systems like ServiceNow JIRA Remedy etc.
- Knowledge of job schedulers like Autosys Control-M or similar tools.
- Familiarity with monitoring tools like Splunk AppDynamics Nagios Grafana etc.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced 24x7 support environment.
- Basic scripting skills (Shell Python or PowerShell).
- Experience with cloud environments like AWS Azure or GCP.
- Understanding of CI/CD pipelines and DevOps principles.
- ITIL Foundation Certification is a plus.