Support Analyst
Support Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
At Klipboardweve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Klipboard provides specialist software services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions Klipboard has a wide range of clients includes wholesalers distributors merchants and retailers from small traders to multinational enterprises. Klipboard has offices in the UK Ireland The Netherlands South Africa Kenya and North America. Our mission is simple: to design and deliver high performance integrated ERP solutions that enable our distributive trade customers to source effectively stock efficiently sell profitably and service competitively
To provide prompt and accurate solutions to customers escalated queries. To correctly and efficiently manage workload and resource allocation. To maintain knowledge bases documentation and act as a knowledge resource for other MAM staff.
Key Responsibilities:
- Working individually with other team members and with staff from other departments to investigate and provide solutions or workarounds to customer queries escalated from 1st line.
- Taking complete responsibility for the customers query managing all communications in order to keep customers informed and satisfied throughout the investigation and solution finding process.
- Utilise efficient use of time and resource together with correct prioritisation in order to maintain workload.
- Maintain cases with actions taken and provide documentary evidence as necessary regarding those actions.
- Identifying reoccurring queries taking the appropriate action with regard to notifying the correct authority in order that a change in product documentation or procedure occurs to precipitate a reduction in the number of repeat issues.
- Providing a knowledge source for other staff members.
- Documenting new issues to ensure knowledge base and staff members are kept uptodate with new or amended solutions or workarounds.
- Contribute ideas regarding the development of Support Services operations with the aim of continually improving the current service.
- To participate in any training deemed necessary for the post.
Additional Duties
- Working individually and as part of a team towards the aims and objectives of the company as a whole.
- To fulfil Departmental requirements in terms of administrative tasks and to conform to Departmental policies and procedures.
- Maintain ongoing working cooperation with managers and staff within the department and the wider workplace.
Company Info
You may also have seen from our recent posts that we are excited to begin sharing our new company name Klipboard. Kerridge Commercial Systems (KCS) is becoming Klipboard and our new brand is designed to bring together our expertise across distribution automotive retail rental transport management manufacturing and field service management. We have offices based across the world and we are looking for talented individuals to join our growing teams. Due to our growth over the last few years it is an exciting time to join us as we enter our next chapter! At Klipboard weve introduced a flexible hybrid work policy where employees spend three days in the office and two days working from home. This approach promotes a balanced work environment that combines office collaboration with the comfort and convenience of remote work.
Equal Opportunities
As a global company we value and respect the diversity of our workforce aiming to empower everyone to embrace each others differences. We are committed to creating an inclusive workplace where diversity equity and inclusion are integral to our company and culture. We recognize the benefits of a diverse workforce where creativity and valuing differences enable us all to thrive and sparks innovation.
If you require any help adjustments and/or support during the interview and offer process then please advise our TA or HR team.
Research shows that women and other underrepresented groups are less likely to apply for a role unless they meet every listed requirement. However we recognise that skills and experience come in many forms and we encourage you to apply even if you dont meet every criterion. If you are passionate about this role and believe you have the right mindset and transferrable skills we would love to hear from you!
To all recruitment agencies: Klipboard does not accept agency speculative resumes. At present we only accept CVs from Agencies on our PSL who have been assigned specific position/s. Please do not forward resumes to our careers site or direct to Klipboard employee as this does not constitute an introduction and Klipboard retrospectively will not be liable for any candidate ownership or fees related to unsolicited resumes. If you wish to be considered for our PSL then please emailhowever please note we receive a high volume of requests and we are unable to accept them all
#LIHybrid
Required Experience:
IC
Employment Type
Full-Time
