Production Support Analyst
Production Support Analyst
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Job Description
At Broadridge weve built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career while helping others along the way come join the Broadridge team.
Broadridge is growing! We are currently recruiting a Production Support Analyst to join our dynamic Production Operations team in Edgewood.
Work Mode: This is an on-site role that will be assigned to a Broadridge location where you will work 100% of the time.
The purpose of this role is to help implement maintain and support the Production Operations team. Monitoring day-to-day requests will need to be done in a timely manner to ensure Production Operations has the tools needed to complete the work and meet client SLA. Reporting directly to the Manager the Production Support Analyst will report on the performance of the application they are supporting. This includes ensuring system functionality/usability of any new software/hardware technology that would impact production operations. Ontime/Realtime accountability will be required as applications within our Operations team are critical to meet client commitments.
Requirements:
In-house system support (IQ RPM WindowBooks) creating new user/groups/operator accounts.
Conduct Quarterly Entitlement Reviews
Updating production machines/Resources once a new update is available from Vendor
Running daily/weekly Quality assurance/Production reports and reporting them to Manager and Supervisor.
Assisting with Hardware/Software Upgrades for all supported systems
Network Address configuration and troubleshooting on mobile and hardline devices
Ability to cross train in various aspects of support with our internal systems
Qualifications:
Workable knowledge of MS office (Word Excel Publisher Access etc.)
Familiarity with Windows OS (Windows 7 Enterprise Windows 10/11).
Workable knowledge of windows servers.
Remote desktop connection.
Web Applications like HTML JScript etc.
LAN/WAN/Wireless network configurations and troubleshooting.
Hardware/Software Troubleshooting and testing
Strong written and Oral skills. Must be able to communicate with senior leadership
Must be able to work in a culturally diverse environment
Hourly Range $24.90 32.56 USD. Bonus Eligible.
Broadridge considers various factors when evaluating a candidates final salary including but not limited to relevant experience skills and education.
Please visitfor more information on our comprehensive benefit offerings.
Shift: Monday to Friday - 2:00 PM TO 10:30 PM
We are dedicated to fostering a collaborative engaging and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe understood and valued and we work diligently and collaboratively to ensure Broadridge is a companyand ultimately a communitythat recognizes and celebrates everyones unique perspective.
US applicants: Clickhereto view the EEOC Know Your Rights poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome where everyones strengths are valued and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race color religion sex (including sexual orientation gender identity or expression and pregnancy) marital status national origin ethnic origin age disability genetic information military or veteran status and other protected characteristics protected by applicable federal state or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process please contact us at or by sending an email to.
Required Experience:
IC
Employment Type
Full-Time
