Team Leader
Team Leader
Posted on :
10-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Team Leader BPO
Location: Noida
Company: Ocube Services
Role Overview
We are looking for a dynamic and experienced Team Leader to oversee and lead a team of BPO professionals. The ideal candidate will ensure operational excellence meet performance goals and maintain a high level of team engagement.
Key Responsibilities
- Team Management:
- Supervise coach and mentor a team of associates to achieve individual and team performance targets.
- Manage daily operations and address team queries and challenges effectively.
- Performance Monitoring:
- Track team performance metrics (KPIs) such as productivity quality and attendance.
- Conduct regular performance reviews and provide actionable feedback to team members.
- Operational Excellence:
- Ensure adherence to company policies processes and client SLA requirements.
- Monitor workflow and delegate tasks to optimize efficiency.
- ProblemSolving:
- Resolve escalations and operational challenges proactively.
- Analyze data and provide insights for process improvement and efficiency.
- Communication:
- Act as the primary liaison between team members and management.
- Facilitate regular team meetings and ensure open communication channels.
Qualifications & Skills Required
- Experience:
- Minimum 25 years of experience in a BPO environment with at least 1 year in a team leader role.
- Education:
- Graduate in any discipline (preferred).
- Skills:
- Strong leadership and interpersonal skills.
- Excellent communication (verbal and written) and decisionmaking abilities.
- Proficiency in MS Office tools (Excel Word PowerPoint).
- Ability to work in a fastpaced and targetdriven environment.
What We Offer
- Competitive salary and incentives.
- A supportive and growthoriented work environment.
- Opportunities for career advancement within the organization.
How to Apply
Interested candidates can share their resumes at with the subject line: Application for Team Leader BPO Role.
Required Experience:
Junior IC
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
