Customer Service Consultant
Customer Service Consultant
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Job Description
Company:
MercerDescription:
2 weeks paid training provided
37.5 hours per week Rotating roster Monday to Friday between 7am8pm. NO WEEKENDS
Permanent FullTime opportunity
We are seeking talented individuals to join our Helpline team at Mercer. This role will be based in our Melbourne office. This is a hybrid role that has a requirement of working at least three days in the office.
We will count on you to:
As part of the Mercer Helpline team your mission will be to provide exceptional customer service and general advice to members relating to their superannuation across many of the funds we administer. Youll focus on building strong relationships of trust with members and internal colleagues while achieving KPIs that focus on call quality and customer experience.
What you need to have:
- Customer focused mindset
Strong conversational skills including active listening empathy respect and humour
Problem solving skills
The ability to work both autonomously and as part of a team
Excellent written and professional verbal communication skills
Selfmotivated and an aptitude to learn and develop we will provide the tools and support to set you up for success
What makes you stand out:
Experience in superannuation financial services and/or a fastpaced contact centre will be highly regarded
Experience working in a call centre environment is an advantage although we have the resources and training to support entry level candidates from other industry sectors (e.g. retail hospitality)
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.
About Mercer:
Mercer a business of Marsh McLennan (NYSE: MMC) is a global leader in helping clients realize their investment objectives shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses: Marsh Guy Carpenter Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information visit mercer or follow on LinkedIn and X.Marsh McLennan is committed to creating a diverse inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background disability ethnic origin family duties gender orientation or expression marital status nationality parental status personal or social status political affiliation race religion and beliefs sex/gender sexual orientation or expression skin color or any other characteristic protected by applicable law.Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Officebased teams will identify at least one anchor day per week on which their full team will be together in person.Required Experience:
Contract
Employment Type
Full-Time
