Customer Service Admin / Order Processor
Customer Service Admin / Order Processor
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Job Description
Customer Service Administrator / Order Processor
Location: Wixom MI Onsite
Position Overview:
We are seeking a detail-oriented and customer-focused professional to join our team as a Customer Service Administrator / Order Processor. In this role you will be responsible for managing and developing medium to large-sized customer accounts ensuring exceptional customer satisfaction and optimizing operational efficiency through effective administrative and financial processes.
Key Responsibilities:
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Customer Relationship Management: Develop and maintain strong relationships with existing customers in the beverage industry serving as the primary point of contact for order-related inquiries and support.
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Order Processing: Accurately enter and process product orders ensuring timely fulfillment and delivery coordination.
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Inventory Planning: Plan and schedule inventory to meet customer demands coordinating with suppliers and freight carriers to optimize logistics.
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Financial Transactions: Manage accounts receivable and payable components related to product transactions including issuing purchase orders and monitoring payment schedules.
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Cost Optimization: Explore and secure cost-effective freight options for transportation aiming to reduce expenses while maintaining service quality.
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Administrative Functions: Coordinate order pickups track product deliveries and maintain accurate records of all transactions and communications.
Qualifications:
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Minimum of 2 years of experience in account management; experience within the beverage industry is a plus.
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Strong organizational and time management skills with the ability to handle multiple tasks efficiently.
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Proficiency in QuickBooks or similar ERP systems used in wholesale distribution.
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Excellent communication skills both verbal and written with a focus on customer service excellence.
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Ability to build productive relationships with internal teams and external customers.
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Bachelors degree in Business Accounting or a related field is preferred.
Employment Type
Full Time
