Customer Service Executive
Customer Service Executive
Posted on :
23-06-2025
Employer Active
1 Vacancy
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Job Description
Job Description Associate -Business Operations
Title: Analyst -Business Operations
Function: GCC
Full Time Location: In office
Title: Analyst -Business Operations
Function: GCC
Full Time Location: In office
We have been protecting people and assets for over 200 years. Today our 13000
employees in 250 branches in 17 countries work to make the world safer protect people and
provide peace of mind. Our fire security and monitoring services cover more than 1.3 million sites
around the world.
Job Summary
Looking for a top performing individual within the GCC to provide administrative support to the
Regional Sales and Operations team for the smooth running of the business unit. The person within
the role will also be required to Identify opportunities for continuous improvement within the
process
Roles & Responsibility:
Recording customer information accurately
Establish a good working relationship with Sales/operations team in process customer
sales orders and ensure effective communication.
Providing efficient and accurate administration support to the Sales and operations
team(such as input engineer timesheet information on a weekly basis and process
engineer expenses)
Supporting the sales teams of any updates of sales orders.
Pro-active management of open work orders service and callouts
Ensure that all necessary information is accurately recorded in the relevant systems
Communicating with various departments including Sales and Assessors
Pro-active management of open work orders service and callouts
Ensure own email inboxes and teams shared inbox are managed effectively
Ensure portals are updated and responded to within the agreed SLA
Working to KPIs and SLAs.
Dispute resolution price and contract queries.
employees in 250 branches in 17 countries work to make the world safer protect people and
provide peace of mind. Our fire security and monitoring services cover more than 1.3 million sites
around the world.
Job Summary
Looking for a top performing individual within the GCC to provide administrative support to the
Regional Sales and Operations team for the smooth running of the business unit. The person within
the role will also be required to Identify opportunities for continuous improvement within the
process
Roles & Responsibility:
Recording customer information accurately
Establish a good working relationship with Sales/operations team in process customer
sales orders and ensure effective communication.
Providing efficient and accurate administration support to the Sales and operations
team(such as input engineer timesheet information on a weekly basis and process
engineer expenses)
Supporting the sales teams of any updates of sales orders.
Pro-active management of open work orders service and callouts
Ensure that all necessary information is accurately recorded in the relevant systems
Communicating with various departments including Sales and Assessors
Pro-active management of open work orders service and callouts
Ensure own email inboxes and teams shared inbox are managed effectively
Ensure portals are updated and responded to within the agreed SLA
Working to KPIs and SLAs.
Dispute resolution price and contract queries.
Years of experience
2-4 years of experience in customer service operations/sales operation or order to
cash processes
Shift Timings:
2 p.m. to 11 p.m
2-4 years of experience in customer service operations/sales operation or order to
cash processes
Shift Timings:
2 p.m. to 11 p.m
Educational Qualification
A graduate in any discipline
Skill sets required :
Mandatory
Have exceptional customer service skills
Excellent communication (verbal and written ) and team working skills
Good Attention to detail
High level MS Office knowledge skills
Be proactive and ability to grasp new processes
A graduate in any discipline
Skill sets required :
Mandatory
Have exceptional customer service skills
Excellent communication (verbal and written ) and team working skills
Good Attention to detail
High level MS Office knowledge skills
Be proactive and ability to grasp new processes
Preferable
Possess previous customer service experience ideally from service/engineering
background
Be experienced in working with customer disputes
Possess previous customer service experience ideally from service/engineering
background
Be experienced in working with customer disputes
Employment Type
Full Time
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