Customer Service Representative - Call Center
Customer Service Representative - Call Center
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Summary
Operates and maintains proficiency in answering all inbound calls to the Call Center. Provides general information provider referral and client assistance in the telehealth environment.
- Prioritizes Call Center phone calls and pages healthcare providers according to policies and protocols.
- Receives and relays internal and external calls and provides general information.
- Distributes phone calls to nursing staff as needed.
- Maintains desk directories oncall list reference guides and other associated reference materials.
- Operates beeper and paging system to contact to hospital personnel and code team.
- Communicates codes alerts drills and other announcements according to established policies and protocols including disaster management plans.
- Proficient in all software applications specific to the Call Center.
- High school diploma General Equivalency Diploma (GED) or higher required upon hire
- No experience required
- No licensure/certification/registration required
- Requires critical thinking skills and decisive judgment.
- Works under general supervision.
- Must be able to work in a stressful environment and take appropriate action.
- Applies more advanced skills and knowledge in the area of specialization.
- Standing: Occasionally
- Walking: Occasionally
- Sitting: Frequently
- Lifting 025 lbs: Rarely
- Lifting 2575 lbs: Never
- Lifting over 75 lbs: Never
- Carrying 025 lbs: Rarely
- Carrying 2575 lbs: Never
- Carrying over 75 lbs: Never
- Pushing/Pulling 025 lbs: Rarely
- Pushing/Pulling 2575 lbs: Never
- Pushing/Pulling over 75 lbs: Never
- Climbing: Rarely
- Bending/Stooping: Rarely
- Kneeling: Rarely
- Crouching/Crawling: Rarely
- Reaching: Occasionally
- Talking: Frequently
- Hearing: Occasionally
- Repetitive Foot/Leg Movements: Never
- Repetitive Hand/Arm Movements: Frequently
- Keyboard Data Entry: Frequently
- Running: Never
- Vision: Depth Perception: Frequently
- Vision: Distinguish Color: Frequently
- Vision: Seeing Far: Frequently
- Vision: Seeing Near: Frequently
INTEGRITY We conduct ourselves with a high level of responsibility reliability and honesty because we take seriously the trust of our patients and coworkers.
RESPECT We value and accept the unique talents and contributions of every patient customer and team member in the Owensboro Health community.
TEAMWORK We build a spirit of connectivity and fellowship by striving together to overcome obstacles surpass goals celebrate accomplishments and plan the future.
INNOVATION We foster original ideas and creative solutions that improve our daily work and promote the mission of Owensboro Health.
SERVICE We focus on service to patients customers and team members by anticipating their needs thoughtfully meeting those needs and continually improving the quality of everything we do.
EXCELLENCE We reach beyond basic expectations to expand our knowledge and awareness produce exceptional work and provide outstanding service.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
