Client Experience Director Hybrid
Client Experience Director Hybrid
Posted on :
10-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position Title:Client Experience Director (Hybrid)
Company Name:Gd Marketing
Compensation:$90000$115000
FSLA/Position Type:FullTime Exempt (Salary)
Reports to:Integrator
Position Description:
This is a hybrid position; office located in Lansing Michigan.
The Client Experience Director (CED) is a blend of strong leadership exceptional communication skills a deep understanding of client needs strategic thinking ability problemsolving aptitude and a clientcentric approach. The CED ensures not only high client satisfaction but also fostering longterm mutually beneficial relationships by proactively managing relationships and anticipating client concerns while maintaining a strong focus on delivering highquality service consistently.
The CED is a dynamic personality that proactively pursues connections in client and/or potential client and partner spaces outside of the agency setting conferences attendance at large press events etc. Their openness and ability to actively participate in area networking and professional spaces including boards groups etc. is critical to the success of this role.
This professional has exceptional followthrough on agency priorities including strategizing prioritizing and delegating work to achieve agency goals and is responsible for ensuring that a companys interactions with its customers are positive and lead to customer loyalty. The role involves developing implementing and overseeing strategies that enhance customer satisfaction and ultimately drive business growth.
Key Responsibilities
- Leadership Management and Accountability (LMA)
- Lead and manage team members by providing consistent feedback training and supporting growth opportunities
- Coach and mentor team members to enhance their client service skills and career growth
- Motivate and empower the team to deliver bestinclass service
- Provide clear direction and foster a collaborative environment
- Client Satisfaction
- Develop trusted advisor relationships with key accounts customer stakeholders
- Plan and strategize at a senior level including collaborating with agency and clientfacing senior leadership
- Develop and implement customer experience strategies
- Collaborate effectively with internal teams including sales delivery and operations to ensure seamless client experience
- Ability to identify issues quickly analyze situations and effectively resolve client challenges with creative solutions
- Client Retention
- Develop benchmarking and track client life cycles within agency
- Use data and analytics to drive initiatives that enhance customer loyalty including surveys interviews reviews etc.
- Identify and track key performance indicators (KPIs) to measure client satisfaction and identify areas for improvement
- Client Growth
- Inspire and direct experience team to deliver on strategies that drive client growth
- Participate in client presentations as needed
- Client fit and budget oversight
- New Business Support
- Act as an expert consultant for new business initiatives
- Contribute to new client acquisition by identifying potential opportunities
- Participate in new business activities including proposals and pitch presentations as needed
- Utilize network to help drive business growth
Skills
- Possesses a deep understanding of the marketing industry
- Ability to work in a fastpaced solutionoriented environment through flexibility resilience and a positive outlook
- Articulates complex information clearly actively listens to clients and effectively conveys updates and solutions both verbally and in writing
- Can analyze client needs and develop tailored strategies to achieve desired outcomes
- Can quickly adjust to changing client needs and internal priorities
- Demonstrated understanding of client service practice strategies
- A keen eye for analyzing client behavior
- Business focused customercentric mindset
Qualifications
- 15 years of experience including 5 years of supervisory experience
- Demonstrable ability to communicate present and influence key stakeholders at all levels of an organization including executive and Clevel
- Agency experience preferred
- Knowledge of government contracts a plus
Benefits:
- Hybrid work schedule
- Up to 144 hours of PTO during the first year
- 9 paid holidays
- Professional development fund
- 401(k) matching
- Medical and vision insurance 100 coverage for employees with options for dependent coverage)
- Companyfunded employee dental insurance
- Generous profit sharing
- Flexible and Health Spending Accounts
About Gd Marketing
Gd Marketing is a comprehensive and integrated marketing firm. Established in 1978 we are one of the oldest and largest marketing agencies in MidMichigan serving the Midwest and beyond. The team at Gd Marketing is curious driven and caring. We celebrate differences do the right thing and embrace a cando attitude.
Through research and diversity of thought we create insightful strategies designed to enhance the communications goals of the organizations we serve. We distill this information into compelling messages that educate inspire and move people to create strong safe healthy and welcoming communities. To learn more visit www.GudMarketing.
Gd Marketing embraces diversity in all its forms and prides itself on creating a fully inclusive and welcoming environment for our team. We strongly encourage minorities women LGBTQ persons and those with disabilities to apply.
Gd Marketing Equal Employment Opportunity (EEO) Statement:
Gd Marketing provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender identity national origin age disability sexual orientation or veteran status. In addition to federal law requirements Gd Marketing complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfers leaves of absence compensation and/or training.
Required Experience:
Director
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
