Platform Support Engineer
Platform Support Engineer
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Job Description
An exciting new opportunity has been created at OCU we are on the hunt for two experienced Platform Support Engineers to come and join us based in Stockport or Preston.
Are you ready to take on a careerdefining role where youll be the driving force behind platform stability serviceexcellence and business growth As a Platform Support Engineer youll play a pivotal role in ensuring our mission criticalplatforms including both bespoke inhouse systems and Microsoft Dynamics 365 (F&O CE HCM) operate
seamlessly. This is more than just supportits about optimizing performance enhancing reliability and enablingbusiness success through cuttingedge technology and proactive problemsolving this is your chance to make a lasting impact on a fastgrowing organization.
For those who love solving complex challenges and leaving a legacy this role offers the perfect opportunity. Youllhave the freedom to innovate the responsibility to lead improvements and the platform to develop your skills inenterprisescale IT management.
This role is essential to OCU because it ensures the stability reliability and scalability of the companys critical platforms including inhouse systems (OCU One) and Microsoft Dynamics 365 (F&O CE HCM). The Platform Support Engineerplays a key role in:
Duties and Responsibilities
- Ensuring Operational Stability By proactively managing incidents troubleshooting issues and resolving service requests this role minimizes disruptions to business operations.
- Enhancing Service Delivery By optimizing performance implementing automation and improving service management processes the role drives efficiency across the organization.
- Enabling Business Growth By supporting seamless system integrations managing platform enhancements and collaborating with key stakeholders this role enables OCU to scale confidently.
- Strengthening Security & Compliance By ensuring adherence to industry security standards (ISO 27001 & 22301 applying system patches and working on disaster recovery planning the role protects OCUs IT infrastructure.
- Improving Stakeholder Engagement Through documentation training and coordination with vendors and internal teams this role fosters a culture of knowledge sharing and user empowerment.
Skills and Experience
Experience in IT Support Service Delivery or Platform Support preferably within a largebusiness environment.
Strong handson experience supporting Microsoft Dynamics 365 (F&O CE HCM) applications.
Knowledge of ITSM tools (e.g. ServiceNow Jira FreshService) for incident and problem management.
Familiarity with Azure DevOps for managing platform changes bugs and requirements.
Experience working with internal teams and thirdparty vendors for support escalation and resolution.
Understanding of IT service management (ITSM) best practices including incident problem and
change management.
Strong communication skills with the ability to explain technical issues to nontechnical users.
What We Value
We value our commitment to each other summed up in our five values we all sign up to these We care about safety. We lead with integrity. We strive to be better every day. We make a positive impact. We deliver to grow. We are one company united.
Our Aim & Vision at OCU
To be the UKs leading energy transition and utilities contractor.
We are committed to leading the way in utilities and energy transition contracting our mission is to innovate and deliver sustainability. At OCU our passion for addressing complex challenges brings new standards of growth in our people and capabilities.
Company Information
Established in 1994 OCU Group is one of the fastest growing utility engineering contractors in the UK with a long successful track record in delivering customerfocused civil engineering solutions.
Working directly with many of the countrys leading bluechip power water telecoms and rail clients we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We believe that being successful is a choice.
We choose to be successful.
We are OCU One Company United.
We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.
Employment Type
Full Time
