Perform database health checks (replication status disk usage performance).
Troubleshoot connectivity issues between MongoDB nodes and client applications.
Verify port accessibility DNS resolution and firewall rules related to MongoDB services.
Follow established support workflows and runbooks.
Configure and install various network devices and services (e.g. routers switches firewalls and load balancers).
Troubleshoot and resolve hardware software and other network and system and MongoDB problems.
Monitor network and MongoDB performance and ensure system availability and reliability respond to alerts or support tickets.
Perform network maintenance and system and MongoDB upgrades including service packs patches hot fixes and security configurations.
Liaise with vendors and other IT personnel for problem resolution and support.
Secure network systems by establishing and enforcing policies and defining and monitoring access.
Maintain accurate documentation of network configurations processes and procedures.
Support disaster recovery and backup initiatives.
Log and track incidents with clear documentation.
24/7 standby support as part of operations model.
Requirements
Knowledge of MongoDB and its architecture.
Familiarity with Linux systems and command-line usage.
Knowledge of networking protocols (e.g. BGP OSPF EIGRP STP).
Hands-on experience with monitoring tools (e.g. Grafana) network diagnostic and network analytics tools.
Familiarity with firewalls NAT and network security best practice.
Experience in Cisco and Checkpoint environments.
Diploma or Bachelors degree in IT Computer Science or related fields.
Relevant certifications such as CCNA CCNP CompTIA Network certification or equivalent.
Good communication and problem-solving skills
Perform database health checks (replication status, disk usage, performance). Troubleshoot connectivity issues between MongoDB nodes and client applications. Verify port accessibility, DNS resolution, and firewall rules related to MongoDB services. Follow established support workflows and runbooks. Configure and install various network devices and services (e.g., routers, switches, firewalls, and load balancers). Troubleshoot and resolve hardware, software, and other network and system and MongoDB problems. Monitor network and MongoDB performance and ensure system availability and reliability, respond to alerts or support tickets. Perform network maintenance and system and MongoDB upgrades including service packs, patches, hot fixes, and security configurations. Liaise with vendors and other IT personnel for problem resolution and support. Secure network systems by establishing and enforcing policies and defining and monitoring access. Maintain accurate documentation of network configurations, processes, and procedures. Support disaster recovery and backup initiatives. Log and track incidents with clear documentation. 24/7 standby support as part of the operations model.
Education
Knowledge of MongoDB and its architecture. Familiarity with Linux systems and command-line usage. Knowledge of networking protocols (e.g., BGP, OSPF, EIGRP, STP). Hands-on experience with monitoring tools (e.g., Grafana), network diagnostic, and network analytics tools. Familiarity with firewalls, NAT, and network security best practice. Experience in Cisco and Checkpoint environments. Diploma or Bachelor's degree in IT, Computer Science, or related fields.