Telecaller

Company Overview

Funfirst Global Skillers Pvt Ltd headquartered in NOIDA is redefining skill development in India by empowering youth and leveraging the countrys demographic potential. Our innovative approach to skilling focuses on sectors such as Electronics Telecom and Renewable Energy. With a creative and collaborative work environment Funfirst has positively impacted over 90000 youth in the last nine years. We are expanding into newage skills like IoT Drones and Robotics to further enhance employability.

Job Overview

We are seeking a Telecaller for our location in Vikhroli Mumbai Suburban Mumbai. This fulltime position is ideal for freshers and requires zero to one year of work experience. The role involves engaging with potential clients and providing exemplary customer service contributing to the companys mission of impactful skill development.

Qualifications and Skills

• Excellent communication skills are crucial for effectively conveying information and engaging clients.
• Active listening is essential to understand client needs and address inquiries accordingly.
• Persuasion skills help to influence potential clients and encourage them to participate in our programs.
• Phone etiquette ensures professional interactions during phone calls with clients.
• Problemsolving skills assist in addressing and resolving any client issues swiftly.
• Empathy is necessary to connect with clients and provide supportive customer interactions.
• Customer service (Mandatory skill) is fundamental in ensuring client satisfaction and representing the company positively.
• Time management (Mandatory skill) is important to handle multiple client interactions efficiently within set schedules.

Roles and Responsibilities

• Engage with potential clients over the phone to introduce and explain our skilling programs.
• Maintain a detailed record of client interactions and feedback for future reference.
• Address client queries promptly and efficiently ensuring a high level of customer satisfaction.
• Collaborate with team members to develop strategies for improving outreach and client engagement.
• Follow up on leads and client inquiries to maximize program enrollment.
• Provide feedback and suggestions to management to enhance telecalling processes.
• Participate in periodic training sessions to enhance product knowledge and communication skills.
• Ensure compliance with the companys policies and procedures during client interactions.