Job Summary:We are seeking a highly skilled Technical Support Manager with expertise in Microsoft Dynamics 365 Finance & Operations. This role involves providing Level 2 technical support on our Service Desk which includes troubleshooting analysis and resolving incidents and service requests of a technical nature. In addition it also provides development capacity to our agile development team where we design develop and implement secure and scalable solutions to meet our business needs. Additionally the individual may be involved technical elements of the platform environments CI/CD configuration of ISV solutions integrations and general support of the platform.

Qualifications:

• Bachelors degree in Computer Science Information Technology or a related field.
• 8 years of experience with Microsoft Dynamics 365 Finance & Operations in a technical support or development capacity and managing the L2 Support and Operations
• Ability to apply D365 technical knowledge and provide troubleshooting to incidents with the ability to determine options and solutions and bring about the resolution of incidents.
• Ability to understand the customizations and configurations of D365 and ability to provide technical corrections to resolve incidents. Should be able to provide development support as needed.
• Ability to understand and troubleshoot ISV solutions custom plugins workflows and integrations. Should have the ability to provide development support on those elements as needed.
• Ability to provide general technical support and troubleshooting of D365.
• Proficiency in programming languages such as C# JavaScript and SQL.
• Monitor system performance and implement improvements as needed.
• Stay updated with the latest features and updates of Dynamics 365 Finance & Operations.
• Excellent problemsolving skills and attention to detail.
• Strong communication and collaboration skills across a global team.
• Understanding of service desk and L2 support processes.

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EDUCATIONAL QUALIFICATIONS:

Bachelors Degree in Computer Science Information Technology or any other related discipline or equivalent related experience.

Preferred Certifications:

• Cloud Architect Certifications
• Integration Architects Certifications
• Application/Infrastructure/Enterprise Architect Training and Certification e.g. TOGAF
• SAFe Agile Certification
• Project Management Professional (PMP) Certification

WORK EXPERIENCE:

5 years of directlyrelated or relevant experience with 2 years in a managerial capacity preferably in software designing and development or systems architecture.

SKILLS & KNOWLEDGE:

Behavioral Skills:

• Coaching and Mentoring
• Collaboration
• Conflict Resolution
• Critical Thinking
• Detail Oriented
• Interpersonal Communication
• Planning
• Prioritization and Organization
• Problem Solving

Technical Skills:

• Agile Architecture Delivery
• Architecture Strategy & Framework Design
• Cloud Computing Methodologies
• Data Architecture & Governance
• Integration Testing & Validation
• Scalable Technologies & Architecture
• Software Development Life Cycle (SDLC)
• Stakeholder Management
• Storyboarding

Tools Knowledge:

• Cloud Computing Tools like AWS Azure Google cloud
• Container Management and Orchestration tools
• Big Data Frameworks like Hadoop
• Java Frameworks like JDBC Spring ORM Solutions JPA JEE JMS Gradle Object Oriented Design
• Microsoft Office Suite
• Project Management Support Tools Clarity Microsoft Project JIRA Confluence
• Operating Systems & Servers like Windows Linux Citrix IBM Oracle SQL

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned