Field Operations Lead

The US Operations team is looking for a Field Operations Lead in the Chicago Field Office. In this role the FOL will supervise coach and evaluate Field Operations Consultants ensuring their continuous skill development across the Restaurant Department Management system.

This role will support the Michigan market. 

In addition the Field Operations Lead will include the following:

• Works with Operations Officer to determine priorities and allocate Field Operations Consultant mentor time to specific franchisees & Franchise Business Partners
• Trains and ensures skills/knowledge of assigned Field Operations Consultant
• Assigns areas of expertise to Field Operations Consultant based on coaching needs and FOC preferences and skill potentials
• Ensures all restaurants are consistently graded to McDonalds standards and on a schedule consistent with PACE guidelines
• Optimizes Field Operations Consultant schedules to address Operations Officers direction/priorities while accounting for Field Operations Consultant capacities areas of expertise time off restaurant schedules and events etc.
• Oversees National Restaurant Building and Equipment Standards evaluation process
• Protects the McDonalds brand by working with the Field Operations Consultants to identify and address issues that may pose risks to customer experience and ensures brand perceptions are addressed appropriately
• Develops a pipeline of Field Operations Consultants with the potential for promotion
• Accountable to ensure standard methodologies and key takeaways are being shared across the Field through the FOC network
• Approves grading schedules and performance for Field Operations Consultants
• Accountable for the FOCs progressions through skill development and certification plans
• Accountable for consistency and quality of Field Operations Consultant grading

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $112860 $143900 per year 
The above represents the expected salary range for this job requisition. Ultimately in determining your pay we may also consider your experience and other jobrelated factors.

Qualifications :

• Strong attention to detail and ability to keep several complex schedules aligned and organized
• Effective people leader that progresses Field Operations Consultant through skill development paths
• Highly proficient in all technical aspects of the National Restaurant Building and Equipment Standards
• Capable of building trusting relationships with McDonalds stakeholders including O/Os
• Deep understanding of McDonalds restaurant operations (i.e. all Restaurant Department Management systems)
• Performs assessments with objectivity and accuracy
• Restaurant experience strongly preferred

Additional Information :

Benefits eligible: This position offers health and welfare benefits a 401(k) plan adoption assistance program educational assistance program flexible ways of working and time off policies (including sick leave parental leave and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment. 

Bonus eligible: This position is eligible for a bonus calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonalds longterm incentive plan.

McDonalds is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feelgood moments for everyone. McDonalds provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process please contact . Reasonable accommodations will be determined on a casebycase basis.

McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex sex stereotyping pregnancy (including pregnancy childbirth and medical conditions related to pregnancy childbirth or breastfeeding) race color religion ancestry or national origin age disability status medical condition marital status sexual orientation gender gender identity gender expression transgender status protected military or veteran status citizenship status genetic information or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.