Consultant
Consultant
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Consultant IT infrastructure Management!
In this role we are seeking candidate having experience in EUC Specialized Technologies and are willing to pursue carrier into Automation Solution Development and design thinking End User Computing Application Packaging and knowledge of working with Windows MDM such as Intune AirWatch or any other MDM/Intune. The candidate also should have experience of working with Endpoint management platform Like Vmware workspace one or similar technology.
Responsibilities
Modern Desktop Administrator or COMTIA A certified with in depth knowledge of Windows platform.
Design Thinking ability and skill set.
End user experience enhancement ability through Automation and scripting skill set.
Good understanding of patch management & Deployment.
Passion for delivering excellent remote troubleshooting & experience managing thousands of endpoints using automations PowerShell & scripts Comfortable with tools such as Bomgar PowerShell log me in rescue similar tools etc.
Comfortable using Windows Sys internals tools Wireshark etc.
Basic knowledge of network infra. Experienced in deploying and supporting applications via MDM i.e. AirWatch Intune.
Experienced in handling Mutiuser incidents building RCCAs reducing incidents and problems for end point infrastructure.
In depth windows lifecycle management experience.
Excellent in customer calls/Meeting/escalation handling & delivery for 24/7 IT operations able to work on pressure.
Good communication Skills.
Thin Clients MACs Chrome Books support added advantage.
Troubleshooting
Build Packaging test packages and roll out packages to 1000 users remotely.
Build scripts to fix any issues with windows 10.
Work with user to fix any issues that come from deployment.
Should have basic knowledge of LAN/WiFi and WAN Networks on windows Platforms.
Hands on experience in installing various operating systems packages.
Collects logs from MDM & windows to find RCA Work with Microsoft & other Vendors to find a solution.
Build/ Customize Windows 10 Image for deployment to 1000 users.
Strong understanding of troubleshooting principles and practices.
Extensive experience with Windows 10 and Windows 11.
Working knowledge of computer hardware/software.
Ability to work independently and take initiative in problem solving.
Proficient critical thinking analytical problemsolving and reasoning skills.
Must be able to learn and support new and fastchanging technologies.
Handling the Business critical or escalated cases from Floor support.
Updating of OS images and SW packages.
Interacting with client on problem solving via email and calls.
Preparing the daily and monthly reports on SLA sharing with Client manager.
Follow ITIL processes are followed for all deliveries.
Qualifications we seek in you!
Minimum Qualifications / Skills
Bachelors Degree or certification from an accredited institution in technology or equivalent Education
Preferred Qualifications/ Skills
Technical certification (MS Azure fundamentals) will be added benefit.
Excellent communication skills and strong customer service skills.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
