Human Resources Transaction Delivery Tier 2

The HR Tier 2 Analyst provides advanced support for HRrelated inquiries and issues that require more specialized knowledge and expertise. They provide specialized support to employees and managers on topics such as benefits payroll employee relations and HR systems. This role acts as a bridge between Tier 1 support and HR business partners / COEs escalating cases as necessary and ensuring efficient resolution of employee inquiries. This role involves managing and resolving HR service requests analyzing HR data performing research preparing reports and providing recommendations to improve HR processes and policies.

HOW YOU WILL THRIVE AND CREATE AN IMPACT:

• Respond to HR questions on complex HR programs policies and practices via multiple channels

• Educate and train employees on HR services available to them and encourage selfservice on tools such as the HR Portal and other systems when appropriate.

• Collaborate with HR Business Partners Local HR and Centers of Excellence to resolve escalated cases

• Conduct indepth investigations into employee issues and recommend appropriate actions

• Manage and execute HR complex hire to retire processing ensuring accuracy and timeliness

• Escalate critical or unresolved issues to HR leadership or Tier 3 teams providing detailed documentation and analysis.

• Provide training and guidance to Tier 1 representatives to enhance knowledge and skills

• Participate in HR projects and initiatives aimed at improving HR services and operations

• Advanced Employee Inquiries:Address complex questions related to HR policies benefits and procedures that Tier 1 cannot resolve.

• Data Analysis:Compile structure and analyze HR data to identify trends and make datadriven recommendations.

• Reporting:Create comprehensive HR reports and dashboards for management.

• Compliance:Ensure compliance with labor laws and company policies.

• HR Systems Management:Maintain and optimize HRIS and other HRrelated systems.

EXPERIENCE:

• Education:Bachelors degree in human resources Business Administration or a related field. Advanced certifications (e.g. PHR SHRMCP) are a plus.

• Experience:35 years of experience in an HR role with a focus on data analysis and employee relations.

SKILLS AND COMPETENCIES:

• Strong organizational skills and attention to detail

• Ability to work independently and as part of a team in a fastpaced environment

• Strong understanding of HR policies procedures and practices including benefits administration payroll compliance and employee relations

• Proven ability to handle sensitive HR issues and employee data with the highest level of confidentiality and professionalism.

• Strong working knowledge of Workday or other relevant HRIS systems

• Experience with service management solutions (e.g. ServiceNow)

• High proficiency in English language both written and spoken

• Proficiency in other regional language desirable

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor

Dare to go further in your career. Join our global team of 14000 associates whose passion for discovery and determination to overcome challenges relentlessly advances lifechanging science.

The work we do changes peoples lives for the better. It brings new patient treatments and therapies to market giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his moms voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex gender identity sexual orientation race color religious creed national origin physical or mental disability protected Veteran status or any other characteristic protected by federal state/province or local law.

If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a casebycase basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

3rd party nonsolicitation policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor or by failing to comply with the Avantor recruitment process you forfeit any fee on the submitted candidates regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation