VTC Administrator
VTC Administrator
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Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Assist the lead in monitoring and actively managing VTC calls for senior leaders as part of a whiteglove service.
- Provide both active and passive monitoring of scheduled SIPR and NIPR VTC calls under the supervision of the lead.
- Use TMS CMS CMM for conference control and scheduling ensuring adherence to current STIGs with guidance from the lead.
- Assist the lead in setting up and preparing VTC meetings for FLAG level or SES employees 60 minutes ahead of the conference time.
- Provide Tier II support to troubleshoot VTC conferences including connectivity audio and video issues under the supervision of the lead.
- Perform CODEC updates and other technical administrative duties as assigned in coordination with the lead.
- Assist the lead in providing 24/7 onsite support for critical VTC service issues including fault isolation performance analysis and incident management.
- Support the lead in the installation and troubleshooting of VTC endpoints within the DLA enterprise VTC infrastructure.
- Create update and manage trouble tickets in the DLA ITOC Service Now Remedy system with oversight from the lead.
- Assist the lead in maintaining and updating the Configuration Management (CM) process tracking changes to the DLA Enterprise VTC Network.
- Support the lead in performing proactive maintenance and Tech Refresh planning for VTC infrastructure hardware/software.
- Ensure all VTC components are configured per DISA STIGs Federal IA policies and US CYBERCOM directives under the supervision of the lead.
- Provide software and configuration updates as required by DOD IA directives in coordination with the lead.
- Assist the lead in providing overtheshoulder or remote training on VTC operations including scheduling monitoring and troubleshooting.
- Support the lead in creating and updating documentation including CONOPS SOPs quick start guides and troubleshooting guides.
- Assist the lead in providing weekly operational status reports and updates on VTC infrastructure to DLA and other relevant authorities.
REQUIRED QUALIFICATIONS
- Experience:
- Two to Five 25 years of progressive Information Technology (IT) experience in the Video Teleconferencing field including deployment trouble shooting and supporting VTCs in a dynamic environment.
- Certifications:
- DoD Approved 8570 Baseline Certifications Category IAT Level II (one of the following):
- CCNA Security
- CySA
- GICSP
- GSEC
- Security
- SSCP
- Computing Environment Certification (one of the following):
- 100140 Cisco Certified Support Technician (CCST) IT Support
- 100150 Cisco Certified Support Technician (CCST) Networking
- 100160 Cisco Certified Support Technician (CCST) Cybersecurity
- Clearance:
- Must possess Secret Clearance with ITI Sensitivity
Overview
We are seeking a VTC Administrator to join our team supporting DLAs Video Operations Center (VOC) in Columbus OH.
TekSynap is a fastgrowing hightech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our fulltime employees a competitive benefits package to include health dental vision 401K life insurance shortterm and longterm disability plans vacation time and holidays.
Visit us at www.TekSynap.
Apply now to explore jobs with us!
The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
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Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Columbus OH (onsite)
- Type of environment: Office
- Noise level: Medium
- Work schedule: Schedule is first shiftMonday Friday. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 10
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
US Citizen
Secret clearance with ITI sensitivity required
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex sexual orientation gender identity protected veteran status national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all companysponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application please contactfor assistance.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
