Customer Relations Officer
Customer Relations Officer
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₹ 15000 - 22000
1 Vacancy
Job Description
Company Overview
Advanced Hair Restoration India Pvt Ltd a leader in the hair transplant and restoration industry in Kerala since 2006 has a skilled team of doctors and specialists. Operating in multiple cities including Kochi Thiruvananthapuram and Bangalore we offer topnotch services in various clinics. With a workforce of 51200 employees our headquarters is located in Cochin. We are proud to be part of the Hospital & Health Care industry. For more information visit our website at www.hairocraft.
Job Overview
We are seeking a dedicated Customer Relations Officer to join our team in Thiruvananthapuram. This midlevel fulltime position requires expertise in managing customer relationships and ensuring customer satisfaction through effective communication and feedback analysis. The ideal candidate will leverage their skills to enhance the customer experience and address client needs efficiently.
Qualifications and Skills
- Proficiency in customer relationship management software to track and manage interactions (Mandatory skill).
- Ability to analyze customer feedback and implement feedback strategies to improve service (Mandatory skill).
- Exceptional communication skills to liaise effectively with clients and team members (Mandatory skill).
- Experience in managing and resolving conflicts to ensure high levels of customer satisfaction.
- Strong data analysis skills to draw meaningful insights from customer data.
- Ability to manage and maintain a presence on various social media platforms to engage customers.
- Effective problemsolving abilities to address client queries and issues promptly.
- Familiarity with omnichannel communication tools to provide seamless customer support.
Roles and Responsibilities
- Develop and maintain strong longlasting relationships with clients to enhance loyalty.
- Respond promptly to customer inquiries and provide accurate information about services.
- Gather and analyze customer feedback to identify opportunities for service improvement.
- Collaborate with internal teams to address client needs and improve customer experience.
- Manage customer complaints and resolve issues swiftly to ensure customer satisfaction.
- Maintain comprehensive records of customer interactions and transactions.
- Coordinate with marketing teams to develop strategies for customer engagement and retention.
- Stay updated on industry trends to provide customers with the latest information.
Required Experience:
Manager
Employment Type
Full-Time
