Customer Experience Officer (Solar Panel Manufacturing)
Customer Experience Officer (Solar Panel Manufacturing)
Posted on :
31-07-2025
Employer Active
1 Vacancy
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Job Description
The CX Officer ensures excellent customer service delivery by handling inquiries complaints and ensuring customer satisfaction for both B2B and B2C segments.
Key Responsibilities
- Manage customer interactions via email phone and onsite visits.
- Resolve customer complaints promptly and effectively.
- Maintain records of customer feedback and generate reports.
- Support sales and aftersales teams in managing client relationships.
- Monitor customer satisfaction metrics and propose improvements.
- Develop and implement customer experience strategies.
- Assist in onboarding and educating clients on product usage.
- Collaborate with marketing and sales to enhance the customer journey.
- Prepare customer feedback surveys and analyze results.
- Ensure service delivery aligns with company standards.
- Train frontline staff on customer handling techniques.
- Drive initiatives to boost customer loyalty and retention.
Requirements
- Degree in Business Communications or related field.
- 3 years experience in customer service roles.
- Excellent communication and problem-solving skills.
- Experience in B2B industrial environment is an advantage.
- Strong customer-oriented mindset.
- Ability to handle pressure and resolve conflicts.
- Knowledge of CRM tools is a plus.
- Team player with attention to detail.
- Proactive and adaptable in dynamic settings.
- Ability to analyze customer data and trends.
Benefits
- Competitive salary.
- Flexible work arrangements.
- Performance-based bonuses.
- Opportunity to grow in a high-impact industry.
Employment Type
Full Time
Key Skills
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