Service Counter Technician 100pm- 930pm shift
Service Counter Technician 100pm- 930pm shift
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As a Service Counter Technician you will:
- Deliver professional and friendly frontline technical support by welcoming clients managing interactions and assisting with issues like laptop reimaging CAC PIN resets and VPN connectivity.
- Provide inperson troubleshooting and proactive guidance for hardware software and network issues escalating complex problems when necessary and conducting user education sessions.
- Maintain accurate documentation of service requests and technical resolutions in systems like SNOW ensuring organized records and clear communication.
- Collaborate effectively with internal teams and assist VIP customers managing multiple priorities and contributing to smooth service delivery even during highdemand periods.
- Demonstrate flexibility and commitment by adhering to rotating shift schedules including evenings weekends and holidays and taking initiative to support team efficiency and customer satisfaction.
Minimum Qualifications and Experience:
- Active DoD Secret clearance
- Bachelors Degree in IT related field or equivalent related experience in lieu of degree
- 24 years of professional experience supporting PC hardware and software systems.
- 8570 level IAT II certification (i.e. Security CySA CCNA Security CND GICSP GSEC SSCP)
- Experience with ticketing systems is essential; familiarity with ServiceNow a plus.
- Excellent customer service skills
Our Benefits
GCyber is committed to the wellbeing and development of every employee. Our benefits are designed to support your personal and professional goals from health and wellness programs to retirement savings and career development opportunities. Highlights include:
- 26 Days of Paid Leave Annual PTO Increase
- An extra day of paid leave for every year of employment with GCyber
- Paid Parental Leave
- Additional Leave Allowances for Military Duty Jury Duty and Bereavement Leave
- 401(k) Matching
- 100 Companyfunded Disability Insurance
- 90 CompanyFunded Health Dental and Vision Insurance with contributions to insurance benefits for spouses children and family members
- Training and Professional Development Plans
- Commuter Benefits Plan
- Parking and Transportation Allowance
Equal Opportunity Employer
GCyber is an Equal Opportunity Employer. This means you dont have to worry about whether your application process will be fair. We consider all applicants without regard to race color religion age ancestry ethnicity gender gender identity gender expression sexual orientation veteran status or disability.
Stay in Touch
For future job notifications please follow GCyber on LinkedIn. https://linkedin/company/gcyber
Required Experience:
Manager
Employment Type
Full-Time
