Director of Field Service and Technical Support
Director of Field Service and Technical Support
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Salary Not Disclosed
1 Vacancy
Job Description
This position is responsible to lead the field service and technical support teams for the Americas. This role involves strategic planning resource management and continuous improvement of process and systems that impact the customer. The Director ensures the team provides a service experience exceeds customer expectations.
**This position can office out of Brooklyn Park MN New Richmond WI or Raleigh NC**
Key Responsibilities
- Develop and execute short and longterm growth strategies for the Field Service and Technical Support Teams.
- Mentor coach and develop field service managers to foster a customercentric culture within their region.
- Set clear performance goals and metrics and regularly evaluate team performance.
- Collaborate with other departments and business units to align strategies with overall business objectives.
- Build and maintain business relationships with key customers as well as internal stakeholders in our Business Units.
- Monitor and challenge internal processes for continuous improvements in customer service cost control operational efficiencies and utilization rates.
- Act as a primary point of contact for escalated customer service issues.
- Develop and present regular reports to the senior leadership team on department initiatives team performance customer satisfaction and operational issues.
- Stay current on industry trends technology and best practices.
- Ensure compliance with company policies industry standards and regulatory requirements.
- Other duties as assigned.
Qualifications :
Basic Requirements
- Bachelors degree in a business or technical field or equivalent industry experience
- 10 years experience in customer service/support
- 10 years of experience in capital equipment including product development engineering management sales management service management and/or operations management
Preferred Qualifications
- Experience with building and maintaining global strategic partnerships internally and externally
- Strong leadership skills with the ability to lead cross functional teams
- Excellent communication skills including interpersonal written and presentation skills.
- Proficient negotiation skills and experience.
- Resultsoriented profit/loss management experience.
- Experience with financial data budgeting and operational policies and controls.
- Experienced in successfully handling customers internally and externally.
- History of successful problemsolving and decisionmaking skills.
- Good computer skills specifically MS Office and SAP.
- Demonstrated organizational skills.
- Decisionmaking skills in often ambiguous and highstress situations.
- Strategic thinker with proven abilities to execute department and corporate strategies.
- Knowledge of CoC products internal/external sales operations structure and markets
- Experienced in implementing lean/continuous improvement initiatives
Additional Physical Requirements
- Domestic and International Travel 20
Additional Information :
Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice we are an Equal Opportunity Employer committed to a diverse workforce.
The expected compensation range for this position is between $based on a fulltime schedule.
Compensation for roles at Syntegon varies depending on a wide array of nondiscriminatory factors including but not limited to the specific office location role degree/credentials relevant skill set and level of relevant experience. At Syntegon compensation decisions are dependent on the facts and circumstances of each case. Total rewards at Syntegon include salary bonus (if applicable) benefits.
All your information will be kept confidential according to EEO guidelines.
NOTE: All official Syntegon job postings can be found at www.syntegon. Successful candidates asked to participate in the hiring process should expect to speak to the hiring team by telephone and in person at one of our Syntegon office locations (Decatur Oldsmar Raleigh New Richmond Minneapolis and Allendale) prior to the job offer.
Syntegon Technology is a proud supporter of STEM (Science Technology Engineering & Mathematics) initiatives:
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
By choice we are an Equal Opportunity Employer committed to a diverse workforce.
We do not discriminate in hiring or employment against any individual on the basis of race color gender national origin ancestry religion physical or mental disability age veteran status sexual orientation gender identity or expression marital status pregnancy citizenship or any other factor protected by antidiscrimination laws.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
