Lead-CS Internet
Lead-CS Internet
Posted on :
08-04-2025
Employer Active
1 Vacancy
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Job Description
- EU 261 Assessment: Evaluate passenger claims under EU 261 regulations ensuring proper eligibility determination based on operational factors.
- Evidence Gathering: Proactively collect and analyze relevant flight operations data (e.g. flight logs METAR/TAF weather reports NOTAMs ATC communications maintenance records).
- Operational Analysis: Assess the impact of disruptions related to meteorological conditions technical faults air traffic control restrictions and other operational factors.
- Stakeholder Coordination: Collaborate with airline departments such as flight dispatch maintenance ground handling and flight crews to verify claimsrelated evidence.
- Regulatory Compliance: Ensure decisions align with EU 261 legal frameworks aviation safety standards and airline operational policies.
- Proactive Claims Handling: Monitor realtime operational disruptions and preemptively assess potential EU 261 liabilities.
Qualifications :
- Background in airline operations such as flight dispatch flight planning ground operations maintenance control or ATC coordination.
- Familiarity with aviation regulations (EU 261 EASA ICAO local CAA rules) and airline operational policies.
- Strong understanding of airport operations including passenger handling fueling crew duty regulations and airworthiness requirements.
- Ability to interpret aviation weather data flight delay codes technical logs and incident reports.
- Experience with flight tracking tools (ACARS ADSB airline ops systems like Sabre Movement Manager AIMS or SITA Flight Briefing).
- Knowledge of airline disruption management including recovery strategies and compensation policies.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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