Technical Learning Content Manager - Consumer Banking 76243

Bonus Type

Summary

If you are looking for a job that combines a passion for knowledge sharing communication an opportunity for growth and a culture of teamwork then youve come to the right place. We have an exciting opportunity awaiting someone like you!

Job Description

The Technical Learning Content Manageris primarily responsible for managing learning content for the Consumer Banking & Mortgage division of BOK Financial. This includes developing sourcing editing reviewing and maintaining content to support the daily operations and documentation of the Consumer Banking & Mortgage division. This position is responsible for working with subject matter experts across the organization compliance audit and fair banking to interpret businessdriven and regulatory changes. This position also works closely with learning and development senior management middle management operations frontline staff and vendors to improve knowledge repository functionality.

Team Culture

We are a collaborative conscientious and goaloriented team. We value initiative and we care about the quality of our work. Managers across the line of business are readily available and accessible for any needs you may have. You are responsible for driving the process and our leaders are there to support you. Mentorship within the team is a common practice that will provide opportunities for growth.

How Youll Spend Your Time

• You will create and maintain a robust repository system full of information for our Consumer employees
• You will work closely with Subject Matter Experts and Leadership to determine needs and direction within the system.
• You will ensure accuracy and pertinence of existing information on a regular basis.
• You will be providing tools and updates that help make others jobs easier and more efficient.
• You will utilize your project management skills to outline the plans for the repository and its growth and structure.

Education & Experience Requirements

This level of knowledge is normally acquired through completion of a bachelors degree in English Journalism Marketing Communications Technical Writing or a related field with 2 5 years of relevant experience in developing/managing learning content or 5 7 years of equivalent experience. Experience in Instructional Design and an LMS system preferred. Work experience in a financial institution or thorough understanding of financial products and services preferred.

• Exceptional written and verbal communication skills
• Existing knowledge of products services policies procedures processes and applicable regulations
• Knowledge of technical copywriting and editing especially for Web publication
• Strong ability to consolidate significant amounts of information into a usable format and communicate complicated concepts and technical data in simple terms
• Ability to effectively manage multiple projects in a fastpaced deadlinedriven environment
• Proven ability to build consensus and work effectively within crossdepartmental teams
• Detailoriented in process and in results
• Advanced knowledge of HTML content management systems (CMS) or knowledge management systems (KMS) preferred
• Familiarity with supporting software applications (e.g. ServiceNow SharePoint etc.
• Experience with content management writing and editing and utilizing web tools to distribute information.
• Strong organization and planning skills
• Understanding of reporting including the ability to create written or verbal communications on report content ability to create strategies and action plans based on identified trends

Working Conditions & Physical Requirements