Branch Service Manager - Texas First Rentals

The Branch Service Manager is responsible for ensuring the successful management of work performed in the service area. The incumbent is responsible for establishing production goals supervising training and evaluating service employees to ensure that work is performed in support of companys department goals. This individual monitors physical requirements for work completion (facilities tools environmental) and communicates same on an ongoing basis to his/her Branch Manager.

Essential Functions:

• Develops evaluates and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
• Models promotes reinforces and rewards the consistent use of HOLTs Values Based Leadership (VBL) tools models and processes to ensure alignment with our Vision Values and Mission
• Select manage develop and evaluate service personnel to ensure high levels of top quality workmanship and efficiency in a repair and service shop environment
• Communicate implement and monitor service department policies in order to ensure a high level of consistency
• Monitors and controls time records service reports and shop maintenance activities
• Plans and assigns work enforces policies and procedures and recommends improvements in repair and service methods equipment operating procedures and working conditions
• Models and coaches to ensure that shop work and safety practices are performed in a safe and hazard free shop
• Manages company expenses through warranty and damage recovery
• Maintains delivery and field service fleet
• Maintains facilities to Cat Contamination Control and TFR safety standards
• Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
• Performs other duties as assigned

Knowledge Skills and Abilities:

• Highly developed mechanical background with various size and type engines and electrical systems
• Extensive knowledge of construction equipment aerial and lifting equipment
• Knowledge of machines and tools including their designs uses repair and maintenance
• Extensive knowledge of and experience with MSHA OSHA & DOT certification preferred
• Quality control analysis skills Conducting tests and inspections of products services or processes to evaluate quality or performance
• Operation and control skills Controlling operations of equipment or systems
• Advanced mechanical skills and understanding of schematics and diagrams
• Solid teamwork communications and interpersonal skills
• Judgment and decision making skills to consider relative costs and benefits of potential actions and the ability to determine the appropriate course of action
• Great attention to detail and solid organizational skills
• Solid recordkeeping and document control to ensure compliance with company policy and procedures
• Ability to manage multiple priorities
• Ability to read and understand information and ideas presented in writing
• Ability to listen to and understand information and ideas presented through spoken words and sentences

Education and Experience:

• Five to eight years of workrelated skill knowledge or experience preferred
• Aerial lift and fork lift certification required
• High school/equivalent diploma or trade school diploma preferred
• Valid drivers license

Supervisory Responsibilities:

• This position supervises shop and field service technicians and will provide input to the manager regarding evaluations merit increases and career development

Travel:

• Less than 10 travel per year with some overnight stays; 90 related to training

Physical Requirements:

• Must be able to move objects and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 50 pounds
• Constant movement and use of limbs; this position requires good manual dexterity coordination and stamina
• Ascend/descend with gradual or continuous progress by oneself using both hands and feet and climb up and down ladders
• Be able to safely maneuver and work underneath equipment
• Routinely reacts to visual auditory and other signals including alarms and instructions and is required to visually inspect work

Work Environment:

• Regularly works indoors around moving mechanical parts and may be exposed to weather extremes when working outside in conditions that include inclement weather heat cold and humidity
• Noise level may be loud at times
• Exposure to small quantities of chemicals steam highpressure water and high speed rotating equipment
• Significant time spent in confined spaces and high places

Disclaimer:

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities duties and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities as needed.

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Required Experience:

Manager