Customer Success Manager
Customer Success Manager
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Job Description
When we say obsession we mean we will do everything to make you feel those AF vibes; whether its company breakfasts happy hours and parties our connection to each other is always a core focus. Do you believe in personalized service Do you understand the value of trust accessibility and the personal touch when it comes to cultivating business relationships Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportunity to be AppsFlyers eyes and ears with the clients. Help them work through their issues. Be ahead of the curve by sharing new product releases or content relevant to their business. Listen to their feedback to help the Product and R&D team innovate new features. Ultimately youre there to ensure that our customers are more successful.
What you will do:
- Ensure that the client gets value from AppsFlyer platform
- Provide client with best practices on Mobile marketing
- Train clients on AppsFlyer drive feature adoption and enhance product stickiness.
- Be the clients voice inside AppsFlyer
- Drive upsell and crosssell opportunities with clients
- Deliver business review to decision makers and clevel executives
- Assist with closure of new logos and ensure smooth onboarding experience
What you have:
- 3 years of experience with digital marketing / analytics / product management
- Excellent program management skills
- Excellent communication skills
- Experience with tools like: Salesforce Asana Slack
At AppsFlyer were committed to building a diverse and inclusive workplace. Dont meet 100 of the qualifications if youre excited about this role and believe you have the skills to succeed we encourage you to apply.
Bonus Points:
- Preferred experience in servicing SaaS products
- Preferred experience with mobile advertising / analytics landscape in India.
- Preferred engineer with postgraduation in business management
- Being recommended by an AppsFlyer employee
AppsFlyer is a global company with 20 offices worldwide. Through mental health programs like Be Well the Global Employee Exchange Program and fitness programs we empower our people to thrive physically mentally and professionally.
Here titles dont define usideas do. Youll thrive in a culture where everyones input shapes the future.
Required Experience:
Manager
Employment Type
Full Time
