Manager - Customer Growth - Business Consulting - KSA
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1 Vacancy
Job Description
At EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.Join EY and help to build a better working world.
In a world of dramatic and fastpaced change the ability to deliver seamless and innovative customer experiences is critical. As a consulting professional as part of our Customer & Growth practice you will help clients design and deliver exceptional experiences that align with their vision and strategic objectives. Joining one of our highperforming globally integrated teams you will work closely with our clients to ensure they deliver value through strategic design and customercentric solutions.
You will own workstreams lead project teams and act as a primary client contact ensuring that engagements align with EYs strategic objectives and client needs. Working in a globally connected and highperforming environment you will help clients develop customercentric and growthdriven strategies while contributing to the ongoing development of our practice.
With access to EYs structured learning and leadership development programs you will refine your expertise in customer experience digital transformation and growth strategy preparing for the next step in your career.
The Opportunity
Customer & Growth Manager
We are looking for Managers to join our leading Customer & Growth team. Our consultants are passionate about shaping innovative CX strategies and delivering tangible impact. They bring a strategic analytical and creative mindset to help our clients design cuttingedge experiences and operational models.
Our consultants work collaboratively with clients to craft compelling strategies develop customer journeys and establish operating models that reflect best practices and innovation. They ensure alignment with organizational goals while fostering a customerfirst culture.
Our consultants excel in dynamic fastpaced environments and thrive in projects that span CX strategy journey mapping and implementation. They deliver outstanding service and support EYs purpose of building a better working world.
Your role will be dynamic and multifaceted balancing client delivery team leadership and strategic initiatives to support the growth of both EY and our clients.
Your Key Responsibilities
- Lead CX workstreams independently ensuring timely and highquality delivery of customercentric solutions that align with the clients strategic objectives.
- Serve as a key client contact leading discussions presenting insights and building longterm relationships with senior stakeholders.
- Facilitate key client meetings workshops and stakeholder engagements to align on strategic priorities.
- Collaborate with Senior Managers Directors and Partners on project management resourcing and risk mitigation.
- Collaborate with crossfunctional teams to develop personas customer journeys and capability frameworks tailored to the clients needs.
- Facilitate design workshops stakeholder engagements and client meetings to align on CX strategies and priorities.
- Analyze market trends customer data and industry benchmarks to uncover opportunities for innovation and business growth.
- Develop operating models governance frameworks and roadmaps to translate customer experience and growth strategies into tangible outcomes.
- Design and implement actionable strategies to drive organizational growth in areas such as revenue generation market expansion and customer engagement initiatives.
- Manage and mentor Assistant Managers Senior Consultants and Consultants fostering a highperformance team culture.
- Support business development efforts by contributing to client RFP and RFI responses through developing points of view methodologies and supporting administrative processes.
- Support the development of EYs Customer & Growth competency by contributing to the development of thought leadership tools and methodologies.
Skills and Attributes for Success
- Strong leadership and team management capabilities with experience in guiding and developing junior team members.
- Exceptional communication and clientfacing skills with the ability to build relationships and influence stakeholders.
- Proven ability to independently drive workstreams and manage multiple priorities in fastpaced environments.
- Analytical and strategic thinking with a customercentric and resultsoriented mindset.
- Ability to develop and implement CX strategies that align with business objectives and market trends.
- Expertise in designing and executing growth strategies including revenue optimization and market expansion.
- Proficiency in stakeholder engagement and facilitation ensuring alignment across complex organizations.
To Qualify for the Role You Must Have
- A bachelors or masters degree with a minimum of 5 years of experience in customer experience strategy journey design or growth strategy consulting.
- Demonstrated experience in leading workstreams and managing deliverables in a consulting or industry setting.
- Proven expertise in designing customer journeys service models and CX enablers (e.g. Voice of the Customer).
- Strong foundational knowledge of business design principles including operating models KPI development and strategy .
- Experience in conducting benchmarking and integrating best practices into consulting recommendations.
- Expertise in leading stakeholder discussions workshops and crossfunctional initiatives.
Ideally You Will Also Have
- Sectorspecific knowledge in industries such as government financial services hospitality or mobility with insights into sectorspecific customer behaviors and expectations.
- Familiarity with advanced methodologies like design thinking agile project management and digital transformation strategies to drive innovative and customerfocused solutions.
- Familiarity with customer experience platforms (e.g. Qualtrics Medallia) analytics tools (e.g. Tableau Power BI) and CRM systems (e.g. Salesforce MS Dynamics) to optimize customer interactions and operational efficiency.
- Exposure to emerging technologies and trends in CX such as AIdriven personalization omnichannel strategies and datadriven decisionmaking to enhance customer engagement and satisfaction.
- Experience in developing and implementing growth strategies including market entry sales enablement or revenue optimization.
- Relevant certifications in the customer experience domain (e.g. CCXP)
What we look for
Highly motivated individuals with excellent problemsolving skills and the ability to prioritize shifting workloads in a rapidly changing industry. An effective communicator youll be a confident team player that collaborates with people from various teams while looking to develop your career in a dynamic organization.
What we offer you
At EY well develop you with futurefocused skills and equip you with worldclass experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more.
Are you ready to shape your future with confidence Apply today.
To help create an equitable and inclusive experience during the recruitment process please inform us as soon as possible about any disabilityrelated adjustments or accommodations you may need.
EY Building a better working world
EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.
Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multidisciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.
Required Experience:
Manager
Employment Type
Full Time
