Customer Support for Online Video Platform - Italian
Customer Support for Online Video Platform - Italian
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Job Description
Embrace the future!
Streaming platforms are revolutionizing the way people consume media and were excited to be part of this transformation. This project supports one of the worlds favorite video streaming services offering customers topnotch support across multiple channels.
Join a vibrant multicultural team in Lisbon where youll deliver exceptional customer service to users of this fantastic platform.
What were looking for:
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At least 12 months of direct customer service experience ideally in a B2C or B2B contact center environment
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Strong communication skills in both written and spoken Italian (native level) and English (minimum B2 level)
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European nationality or Portuguese work permit
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Proactive and teamoriented attitude
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Highly organized with a willingness to adapt to new processes and ideas in an everevolving environment
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Exceptional attention to detail and a commitment to delivering topquality service
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The ability to empathize with customers handle emotions effectively and solve problems with care
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Flexibility to work various shifts including evenings weekends and holidays 8 AM to 8 PM Monday to Sunday)
Your responsibilities:
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Provide multichannel support (phone email and chat) to address customer inquiries and troubleshoot technical issues
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Document each action you take and categorize cases for the engineering team to resolve
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Offer both general and technical support for customers using our clients paid services
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Escalate complex issues to appropriate teams when necessary
What we offer:
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A welcoming and inspiring work environment
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The opportunity to be part of a fastgrowing global organization with an excellent reputation
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Clear career growth with professional development and training opportunities
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Competitive salary with relocation assistance for international candidates
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A rewarding and inclusive workplace that values teamwork and collaboration
About Us:
We are a global leader in professional services helping clients navigate the digital era by transforming business operations. We have over 300000 associates worldwide making us one of the most admired companies globally. Join us to make a real impact and build your career in an innovative and supportive environment.
Our commitment to diversity and inclusion:
We believe in the power of diversity and inclusion. We value and respect every individual and were committed to creating a workplace where everyone feels heard and supported. We welcome applicants from all backgrounds and offer equal opportunities for growth and success.
Location Onsite
Av. 24 de JulhoLisboa Portugal
Employment Type
Full Time
