Helpdesk Specialist- Temporary position
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Salary Not Disclosed
1 Vacancy
Job Description
Our advanced IT teams keep our inoffice technology needs running while keeping us all safe with the latest in cyber security. Our team is made up of tech wizards who know what it takes to support a large scale operation. When employees need help around the world our team has the solution.
In order to keep on growing the right way we are looking for a dynamic and resourceful Helpdesk specialist to join our amazing team. This position will suit someone who is organized dedicated and prides themselves on providing excellent enduser customer support. You will build a good working relationship with your colleagues to help them overcome any IT endrelated issues they might be having and will be experienced and wellversed in the insandouts of IT support. If you can support your coworkers with a smile replace tedious tasks with scripts and are constantly searching for a better more efficient solution wed love to hear from you!
What will you be doing
- Resolving any technical hardware and software issues.
- Leading and accompanying colleagues through problemsolving processes.
- Writing technical procedures for non technical users.
- Be present in the office during regular work hours 9am6pm SunThur.
- Supporting users in different sites in Israel and remotely supporting users around the world.
- Report to the Director of Global IT Services.
- Familiar with networking protocols (DHCP DNS)
- Familiar with how computers are built and how to tear them down and build them up from scratch.
- A thirst for knowledge
- Attention to details with a passion for logistics and project management.
- Extensive knowledge of MacOS an advantage.
- Experience with iOS an advantage.
- Experience with JAMF an advantage.
- Experience with Audio Visual Equipment and Systems such as Zoom an advantage
- Google Workspace Experience an advantage
- Experience with ticketing systems and inventory management an advantage
- The ability to work with multiple teams and colleagues to collaborate on different projects.
- Thinking outside the box.
- Proficient in English both verbal and written
Required Experience:
Unclear Seniority
Employment Type
Temp
