Growth Strategist Customer Success
Growth Strategist Customer Success
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1 Vacancy
Job Description
About EliseAI
EliseAI develops cuttingedge conversational AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and societys overall wellbeing. Conversely any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.
Thats the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems then EliseAI is the right place for you.
About the Role
EliseAI is seeking a Growth Strategist (Owner Segment) to lead the charge in scaling how we support and grow our relationships with multifamily property owners. Youll serve as a strategic partner to these Owners helping them launch new solutions unlock operational efficiencies and identify opportunities to drive value across their portfolios.This role is ideal for someone excited to build. Youll help define what our customer coverage model looks like for ownership groups developing testing and refining playbooks to drive scalable engagement and longterm growth. Youll operate at the intersection of strategy customer relationships and .
Key Responsibilities
- Drive Onboarding & TimetoValue: Lead Owners through implementation and onboarding to ensure a fast smooth ramp. Youll tailor training sessions field strategic questions and align on how EliseAI drives NOI.
- Be a Strategic Growth Partner: Manage a portfolio of Owner accounts and proactively identify ways to grow product adoption expand use cases and strengthen ROI.
- Develop & Iterate on Playbooks: Build and refine repeatable processes to deliver highquality service and engagement at scale helping us define what success looks like across different Owner profiles.
- Lead Business Reviews & Strategic Sessions: Run highimpact conversations that connect our product performance to each Owners broader investment goals.
- Leverage Data to Drive Outcomes: Monitor usage trends performance benchmarks and portfoliolevel insights to surface opportunities and risks.
- Act as the Voice of the Customer: Share feedback and insights with our Product and Engineering teams to shape the roadmap based on Owner needs.
Requirements
- 2 years of experience in consulting finance (investment banking real estate private equity investor relations) or customerfacing roles at a SaaS company
- Strong business acumen and ability to engage with analyticallyminded customers who care about outcomes
- Excited by ambiguity and energized by the opportunity to build from scratch
- Excellent communicator able to distill complex topics and make them actionable
- Comfortable with data both in analyzing it and presenting it to executivelevel stakeholders
- Knowledge of SaaS APIs or real estate tech workflows is a plus
- Willingness to work in person at our NYC headquarters 45 days a week
Why Join
Growth and impact. Its not often that you can get in on the ground floor of a funded unicorn! startup thats scaling. That means that instead of following a playbook youll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. Youll learn what works when you succeed and what doesnt when you fail. Either way the rest of the team will be here to support you.
Benefits
In addition to the growth and impact youll have at EliseAI we offer competitive salaries along with the following benefits:
- Equity in the company in the form of stock options
- Medical Dental and Vision premiums covered at 100
- Fully paid parental leave
- Commuter benefits
- 401k benefits
- Monthly fitness stipend
- Our brand new Midtown south office with an open floor plan fully stocked kitchen and company paid lunch
- Fun company social events through our Elise and the City program
- Unlimited vacation and paid holidays
Well cover relocation packages from outside of the Greater NYC metro area well make the move exciting not painful.
Job Compensation Range:
The salary range for this role is $90000 $120000 (OTE $112500 $142500. EliseAI offers a competitive total rewards package which includes base salary equity a comprehensive benefits & perks package and commission for the TCSM role. Exact compensation is determined based on a number of factors including experience skill level location and qualifications which are assessed during the interview process. Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.
EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability please contact us at
#lionsite
Employment Type
Full Time
