Jira Agile Support Engineer JIRAConfluence Administration and Integration
Jira Agile Support Engineer JIRAConfluence Administration and Integration
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Job Description
Software Requirements:
- Strong knowledge of JIRA and Confluence administration
- Experience with JIRA Query Language (JQL)
- Familiarity with REST APIs and integrating Atlassian products with nonAtlassian applications
- Understanding of best practices in user management system access and compliance
- Knowledge of creating and managing security schemes custom fields and configurations
- Ability to install manage and administer JIRA/Confluence addons plugins and extensions
Overall Responsibilities:
- Partner with the current team to support customers using JIRA and Confluence
- Work on service requests and incident management
- Consult and teach the current team about best practices
- Act as a liaison between business units technology teams and support teams
- Gather requirements and provide solutions for applications and integrations with vendor solutions
- Prepare application administration documents enduser documentation and application training
- Setup configure and administer the JIRA/Confluence environment
Technical Skills:
JIRA/Confluence Administration:
- Setup configuration and administration
- User management and support for local and remote users
- Create and manage security schemes custom fields and configurations
- Install manage and administer addons plugins and extensions
Integration and Customization:
- Customize JIRA projects and Confluence spaces/pages
- Work with JIRA Query Language (JQL)
- Build and administer integrations between Atlassian and nonAtlassian applications using REST APIs
Optimization and Metrics:
- Gather requirements for business processes and optimize JIRA/Confluence setups and workflows
- Develop metrics dashboards and advanced filters in JIRA
- Provide meaningful operational/performance metrics and status reports
Maintenance and Upgrades:
- Implement tools upgrades
- Coordinate infrastructure maintenance and system migrations
Experience:
- At least 10 years of experience in JIRA and Confluence administration
- Handson experience with JQL and REST APIs
- Experience with integrating Atlassian products with nonAtlassian applications
- Strong background in user management system access and compliance
- Experience in optimizing JIRA/Confluence setups and workflows
DaytoDay Activities:
- Interact with the business to understand their processes and IT needs
- Work directly with stakeholders to gather requirements and provide solutions
- Resolve issues and document resolution
- Prepare and maintain application administration documents and enduser training
- Administer and support the JIRA/Confluence environment
- Customize JIRA projects and Confluence spaces/pages
- Develop and maintain metrics dashboards and advanced filters in JIRA
- Implement tool upgrades and coordinate system maintenance and migrations
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field
Soft Skills:
- Excellent written and verbal communication skills
- Strong problemsolving abilities
- Ability to work effectively in a team environment
- Capability to handle multiple tasks and prioritize effectively
- Attention to detail and strong organizational skills
- Ability to work under pressure and meet deadlines
SYNECHRONS DIVERSITY & INCLUSION STATEMENT
Diversity & Inclusion are fundamental to our culture and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity Equity and Inclusion (DEI) initiative Same Difference is committed to fostering an inclusive culture promoting equality diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger successful businesses as a global company. We encourage applicants from across diverse backgrounds race ethnicities religion age marital status gender sexual orientations or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements mentoring internal mobility learning and development programs and more.
All employment decisions at Synechron are based on business needs job requirements and individual qualifications without regard to the applicants gender gender identity sexual orientation race ethnicity disabled or veteran status or any other characteristic protected by law.
Employment Type
Full-Time
