CX IAS - Sales and Services Cloud - Business Processes Consultant - BangaloreGurgaon 401290

We help the world run better

At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.

Meet your team

We are looking for a Sales & Service Cloud consultant who is skilled in the solution as well as has technical expertise to meet the demands of the customer implementation needs. This role will offer you

• To work on global Sales & Service Cloud implementations helping the customers streamline their sales & service processes
• Opportunity to enhance your skills on other requisite areas to fast track your aspirations to become a Sales or Service Process Architect / CX Solution Architect
• Fine tune your consulting skills with focused learning journeys suited to your needs and opportunities to explore various spheres of consultant journey
  

What youll do

This role will help you to enhance skills in the specialized solutions space of Sales Cloud and Service cloud while providing opportunities to explore other related solutions under CX portfolio

The Consultant expected to

• Performs tasks involved in implementation of SAP CX solution as per customer requirements using predefined methodologies
• Together with customer define futuristic business processes to cater to Sales & Service processes across industries
• Promote a cloud mindset within the team advocating for the adoption of cloudbased solutions and services.
• Implement and advocate for a clean core approach ensuring minimal customization and adherence to standard SAP best practices.
• Establish relationships with customer and to deliver timely high quality consulting services
• develop functional as well as technical design based on the business requirements and to be able to translate the same into project deliverables
• Enforcement of industryspecific serviceofferings. Detailed design of industryspecific / corporate customer processes.
• Define requirements for individual development or integration needs.
• Collaborate with developers analysts and business stakeholders to ensure seamless deployment.
• Support Presales activities.
• Support practice/organization specific initiatives.
• Stay updated with the latest SAP technologies trends and best practices CX solution roadmaps.

What you bring

• 10 years of IT experience with 5 or 6 Full Life Cycle Implementations in the area of Sales & Service Cloud Solution/ Roll Outs experience.
• SAP Certification in CX sales or service cloud.
• Experience in agile and SAP activate methodology.
• Knowledge of industryspecific solutions LeadToCash or IssueToResolution and best practices.
• Advanced Knowledge of Sales and Service Cloud UI Features (screen configuration layouts business roles and other concepts)
• SDK & CPI skills
• MCA / B.Tech or B.E
• Good Presentation and communication skills with fluent English

Desired/Preferred Additional expertise

• Experience in other SAP CX solution is an added advantage
• Knowledge of Industry Domain (Retail/Consumer/Utilities/Travel etc)

Job Locations:

Bangalore Karnataka India
Gurgaon Haryana India

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.

We win with inclusion

SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 401290 Work Area: Consulting and Professional Services Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.