Customer Service Logistics Team Leader 79488
Customer Service Logistics Team Leader 79488
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1 Vacancy
Job Description
Relocation Assistance Offered Within Country
#79488 Westfield Massachusetts United States
Work that matters fueled by passion for pets! At Hills we have a purpose. Every day around the world we transform the lives of millions of pet families through pioneering innovation amazing nutrition and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition Hills mission is to help enrich and lengthen the special relationships between people and their pets.
HILLS Prescription Diet therapeutic pet foods and HILLS Science Diet wellness pet foods are sold worldwide. Hills is a division of ColgatePalmolive a leading global consumer products company tightly focused on Oral Care Personal Care Home Care and Pet Nutrition with sales of products in more than 200 countries. To learn more about Hills and Colgate please visit or find us on LinkedIn Facebook Twitter and YouTube.
The Customer Service & Logistics Associate Team Leader position provides onsite front line leadership and supervision for drivers (Customer Serivce Representatives CSRs) and lead drivers (Lead Customer Service Representatives LCSRs) in the Customer Fulfillment organization for the Westfield and Mansfield out supervisory responsibilities in accordance with the organizations policies applicable laws and Department of Transportation (DOT) regulations. Responsibilities include interviewing hiring and training employees; conducting performance appraisals rewarding and coaching employees as well as managing customer service issues and/or opportunities. Preferred candidate is mobile and open to career opportunities in locations whereHills/Colgate have operations.
Principal Duties and Responsibilities
- Conducts ongoing Safety training in support of injury and accident free team performance.
- Manages business to ensure a team and its activities are consumer and customer focused. Ensures effective and efficient use of employees time.
- Conducts applicant interviews and recommends hiring. Conducts training and leads team meetings. Develops training for Customer Fulfillment that will improve efficiency and effectiveness to safely deliver world class customer service and safety training for LCSRs and CSRs.
- Coaches team members through performance management and conducts performance appraisals. Recognizes develops and mentors LCSRs for possible advancement. Works with LCSR to maintain fleet.
- Ensures compliance to SOPs Field Guide and company guidelines policies and procedures. Prepares and approves payroll overtime and vacation scheduling.
- Manages facilitys operating budget and support revenue generation associated with annual volume. Assists Area Manager in preparation of annual budget and provides monthly variance analysis.
- Monitors daily route performance through onboard technology system and coordinates with the centralized routing team for improvements route changes and common carrier freight minimization. Partners with Customer Supply to resolve warehouse/inventory issues related to the route delivery operation. Develops market partnership with Customer Development to ensure volume and promotional objectives are maximized.
- Acts as the Lead resource for the Customer Fulfillment function for truck repairs DOT questions safety concerns financial issues and system processing in SAP Verizon Connect onboard technology eBuy Microsoft Office and Google platforms
- Enforces DOT compliance through system monitoring and employee coaching
- Researches and implements cost savings initiatives for the area. Creates and develops initiatives that will significantly improve/increase productivity and/or safety.
This is not an exhaustive list of duties or functions.
Education/ Experience Requirements
Basic Qualifications:
Associate Team Leader:
- Bachelors degree
- 1 years of experience managing customers and/or supervision in a supply chain logistics/fleet management or commercial sales/service setting or college degree and related internship
Preferred qualifications include:
- CDLA/or B license holder
- 2 years people management experience
- 3 years customer service experience
- 2 years warehousing and/or delivery operations experience
- Bachelors degree in transportation and/or logistics
- Able to relocatewithin a 12 year timeline
Expected Areas of Skills
- Exceptional team building and performance management skills
- Strong desire to serve Hills customers
- Ability to identify and resolve problems
- Strong decision making and sound judgment
- Ability to effectively confront and challenge team members when necessary
- Integrity regarding strategic and confidential information
- Effective analytical and computer skills
- Strong oral and written skills
Relationships:
- Areas of Field Sales
- Customer Service
- Customer Supply
- Human Resource Development
- Hills Customers
- External vendors
- Public Warehouse Management
- Common Carriers
- Regional and District Managers
- Area Customer Service Managers
Travel Requirements
Expected percentage of travel: Up to 30
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.
Are you interested in working for Hills Pet Nutrition You can apply online and attach all relevant documents such as a cover letter and resume or CV. Applications received by email are not considered in the selection process. Become part of our team. We look forward to your application.
Work that matters fueled by passion for pets! At Hills we have a purpose. Every day around the world we transform the lives of millions of pet families through pioneering innovation amazing nutrition and the best and brightest people. Founded more than 75 years ago with an unwavering commitment to pet nutrition Hills mission is to help enrich and lengthen the special relationships between people and their pets.
HILLS Prescription Diet therapeutic pet foods HILLS Science Diet and HILLS Ideal Balance wellness pet foods are sold worldwide. Hills is a division of ColgatePalmolive a leading global consumer products company tightly focused on Oral Care Personal Care Home Care and Pet Nutrition with sales of products in more than 200 countries. To learn more about Hills and Colgate please visit and or find us on LinkedIn Facebook Twitter and YouTube.
Reasonable accommodation during the application process is available for persons with disabilities. Please contact with the subject Accommodation Request should you require accommodation.
Employment Type
Full Time
