Patient Relations Representative

Type of Position:

Job Type:

Institution Name:

The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education research and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization focused on improving patient care and the lives of Arkansans.

UAMS offers amazing benefits and perks available for benefits eligible positions only:

• Health: Medical Dental and Vision plans available for qualifying staff and family
• Holiday Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10 matched contribution from UAMS
• Basic Life Insurance up to $50000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening. To apply for the position please click theApply link/button.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Departments Website:

Summary of Job Duties:

Qualifications:

Qualifications:

Bachelors Degree in Healthcare or related field of study plus three 3 years of experience in healthcare revenue cycle related functions OR High School Diploma/GED plus seven 7 years of experience in healthcare revenue cycle related functions.

Additional Information:

Additional Information:

• Coordinate and enhance access to care for UAMS employees ensuring complete confidentiality and work to ensure an optimal level of service at the University of Arkansas for Medical Sciences ambulatory Services.

• Facilitate coordination of appointments and providers ensuring all special needs have been met.

• Work effectively in a team environment coordinating workflow with other team members and ensuring a productive and efficient environment.

• Comply with safety principles laws regulations and standards associated with but not limited to CMS Joint Commission EMTALA and OSHA. Demonstrates a high level of integrity and innovative thinking and actively contributes to the success of the organization. Adheres to UAMS and Patient Access related policies and procedures.

• Adheres to UAMS confidentiality and HIPPA policies.

• Demonstrates knowledge of individual responsibilities during emergency and disaster procedures; annually reviews all safety infection control and Joint Commission required films and completes annual testing; utilizes campus resources appropriately always mindful of ways to decrease costs and increase reimbursements; submits written ideas and or problems to manager outlining possible changes or potential barriers to workflow processes.

• Ability to work in multiple computer systems and interpret data as appropriate.

• Maintains a good working relationship with patients and families visitors physicians and other employees; interacts with patients/families/significant other using ageappropriate communication skills; offers frequently to assist other employees when needed making a conscious effort to recognize and support coworkers; demonstrates a professional appearance and demeanor and adheres to the hospital and department dress code; demonstrate effective communication skills with all customers including insurance companies and other third party payers; adheres to and enforces code of conduct campus hospital and department policies and procedures.

• Responsible to UAMS employees to secure realistic access to care with the desired provider(s) and guarantee an optimal level of services.

• Contact the UAMS employee patient after services to ensure the patient experience was AMAZING and conduct service recovery as needed.

• Instruct the UAMS employee patient on insurance benefits patient responsibility and billing office practices; assist in the resolution of perceived billing issues.

• Educate potential candidates in the Primary Care Medical Home concept including expected benefits guidelines and outcomes.

• Ensure that patients and families are aware of amenities provided on campus including valet parking food and shuttle services and a retail pharmacy.

• Facilitate communications and access for any willing participant to the Center for Primary Care physicians and staff.

• Maintain internal physician relations in order to enhance the patient experience and eliminate barriers to care.

• Communicate with clinic management and staff to review scheduled UAMS employees and verify services to be provided.

• Address special needs or circumstances of individuals and facilitate immediate resolution.

• Professional Development: Attends required hours of training and/or inservices.

• Attends staff meetings and participates in the orientation and/or training of new staff.

• Participates in annual educational needs and assessments.

• Maintains required job skills competencies and completes skills assessments annually.

• Completes and maintains documentation of continuing education hoursannually.

• Other duties as assigned.

Salary Information:

Required Documents to Apply:

Special Instructions to Applicants:

This position is subject to preemployment screening (criminal background drug testing and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential nondiscriminatory manner consistent with state and federal law.

Constant Physical Activity:

Frequent Physical Activity:

Occasional Physical Activity:

Benefits Eligible: