Customer Support Representative (ZR_24289_JOB)
Customer Support Representative (ZR_24289_JOB)
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43000 - 43000
1 Vacancy
Job Description
This is a remote position.
Role Name: Customer Support Representative
Schedule: 35 hours per week Monday to Friday 10am to 5pm Dover DE time
Client Timezone: EST
Join a rapidly growing tech-driven marketplace that s revolutionizing the car care industry across North America. Our platform connects car owners with skilled local detailing professionals creating a seamless experience for both parties. As we expand our operations across multiple U.S. states and Canadian provinces we re seeking a customer-centric individual to be the cornerstone of our support team.
As our first dedicated Customer Support Representative you ll play a pivotal role in shaping our customer experience and contributing to our growth trajectory. This exciting opportunity allows you to be at the forefront of a dynamic tech-enabled service industry. You ll handle diverse inquiries across multiple channels utilizing cutting-edge platforms to ensure smooth operations. Your role will be crucial in maintaining our reputation for excellence and helping to refine our processes as we scale. If you re passionate about delivering exceptional customer service and thrive in a fast-paced evolving environment this position offers significant potential for personal and professional growth.
- Serve as the primary point of contact for our customers and service providers handling inquiries via phone text and email with professionalism and empathy
- Navigate and utilize our tech stack including Google services Firebase Stripe and proprietary systems to efficiently resolve customer issues and process transactions
- Manage and organize customer data across various platforms ensuring accuracy and accessibility of information
- Contribute creative ideas to improve our customer service processes and overall user experience
- Collaborate with management to refine support strategies and implement best practices
- Assist in troubleshooting basic technical issues for both customers and service providers
- Stay updated on company services policies and industry trends to provide accurate and helpful information
- Previous customer support experience ideally in a tech-driven or service-oriented environment
- Excellent verbal and written communication skills in English with the ability to convey information clearly and concisely
- Tech-savvy mindset with the ability to quickly learn and navigate various software platforms
- Strong problem-solving skills and the ability to think on your feet in a fast-paced environment
- Exceptional time management skills and the ability to work independently
- Passion for delivering outstanding customer experiences and contributing to a growing business
- Basic troubleshooting skills and the ability to explain technical concepts in simple terms
- Attention to detail and a commitment to accuracy in data management and communication
- Adaptability and enthusiasm for learning in a dynamic evolving business environment
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Employment Type
Full Time
