Advantage Services Coordinator

Home is the foundation for everything in life. Since 1971 our model has been about supporting residents in finding stability and achieving their goals. Its why were more than housingwe combine quality affordable homes with our onsite Advantage Servicesbecause we believe that all people can thrive with the right support and opportunities. Today over 13000 peoplefamilies seniors veterans and people with disabilities and other barrierscall a CommonBond community home. Our core values are Respect Integrity Partnership InnovationandExcellence. We live these values and look for people who embody them to represent our organization in the community. If this sounds like you please consider joining our team.

Why CommonBond Communities

• Worklife balance
• Employee referral program
• Benefits based on eligibility: Health insurance Dental Vision PTO Sick Time Floating Holiday Employer matching 401(k) STD/ LTD Life insurance and a variety of employeepaid benefit options
• A respectful and growthoriented workplace
• Employee recognition and rewards program
• A chance to make a difference in the community!
• Ongoing training and professional development

Salary Range:$24.69 Per Hour

CommonBond Communities invites qualified applicants to apply for the Advantage Service Coordinator positionat Cooperage and PRG I both located in Minneapolis Minnesota. The primary responsibility of the Supportive Housing coordinator is to assist the property manager with the daily operations of the community by assisting with resources and services for residents along with a strong focus on customer service and community relations. In addition this position requires daily administrative duties concerning the management office and the apartment community.

ESSENTIAL JOB FUNCTIONS AND ASSOCIATED TASKS

Provides comprehensive recoveryoriented case management services for assigned individual residents

• Conducts a thorough strengthsbased assessment with each new resident and reassesses regularly with individual plan development.
• Develop an assetbased service plan with each resident and update the plan with each resident quarterly.
• Links residents with new communitybased services as individual plans warrant and assists residents in maintaining existing communitybased linkages as needed.
• Provides individual counseling utilizing evidencebased techniques such as motivational interviewing.
• Provides case coordination for residents with internal and external partners.
• Takes the lead in responding to individual crises.
• Coordinates with residents property management and Housing Coordinator to resolve lease violations and other housing sustainability issues.

Facilitates recoveryoriented rehabilitative individual activities

• Incorporates at least one educational activity into each residents service plan.
• Provides or facilitates evidencebased group education in Illness Management Recovery workreadiness skills development relapse prevention home management and living skills.
• Contributes to the development of the community by participating in such responsibilities as the Resident Council and the community newsletter.

Assists residents to positively resolve situations that place tenancy at risk

• Meet with each resident (individual or group) within 30 days of movein to ensure the residents understanding of the lease handbook and house rules.
• Responds to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within 1 hour in emergencies).
• Works collaboratively with both residents and property management to fully resolve lease adherence concerns/housing risk and minimize lease terminations.
• Develops implements and monitors written agreements for resolving housing risk with residents.
• Assists residents with preparations for unit inspections and recertifications.
• Mediates disputes between neighbors and/or between residents and property management.

Works as an effective team member

• Participates effectively as a collaborative member of a coordinated property management/ services team.
• Participates effectively as a coequal member of a team of service coordinators with shared responsibility for supporting all residents.
• Actively participates in Advantage Services team meetings and promotes collaborative problemsolving and professional development.
• Work collaboratively with property management staff and other departments of CommonBond Communities

Maintains timely accurate complete and secure resident records

• Gathers and accurately enters individual resident and program data into CBC local state and national databases as required by program funding within required timeframes.
• Reviews and updates paper and electronic files of assigned residents at least quarterly including:
• Releases and data privacy requirements
• HMIS reporting requirements
• ETO reporting requirements
• Ensures that paper and electronic data are secured from access by unauthorized persons.

Other

• Develop an annual professional growth plan for continuing training
• Develop a directory of services/resources for each housing community
• Coordinate publication of each housing communitys monthly newsletter
• Completes other miscellaneous projects as assigned

MINIMUM REQUIREMENTS

• Associate or Bachelors degree in a related field or at least three years of experience in a related field.
• Two years of experience implementing human service programs focused on ethnically socially and/or economically diverse populations.
• Two years of experience implementing programs that address mental health chemical health and/or cooccurring disorders and homelessness.
• Two years of experience implementing programs that use evidencebased models of intervention (e.g. IMR supported employment supportive housing).
• Excellent interpersonal verbal and written communication skills.
• Demonstrated experience working within diverse communities which include people of various ages genders sexual orientations national origins income levels ability levels religious affiliations races and languages.
• Experience utilizing MS Office and webbased programs.
• Ability to respond to specific property management concerns regarding individual resident lease adherence within 24 hours of being informed of a concern (within one hour in emergencies).
• Be Certified in CPR and First Aid or have the ability to become certified within six months of starting position.
• Be at least 21 years of age.
• Provide proof of a current and valid drivers license issued in the state of residency.
• Have or be willing to obtain adequate automobile insurance.
• Meet the company Motor Vehicle Record (MVR) criteria.
• Have access to a reliable vehicle to transport residents.

PREFERRED REQUIREMENTS

• Residential and/or clinical experience with persons experiencing mental illness chemical dependency cooccurring disorders and homelessness.
• Experience with medical social work and documentation.
• Knowledge and experience in supportive housing.
• Deescalation and crisis intervention skills.

PHYSICAL REQUIREMENTS

• Ability to sit for extended periods.
• Ability to lift carry push and/or pull up to 50 lbs.
• Ability to file documents.
• Ability to enter data into a computer.
• Ability to interact verbally with internal and external audiences.

OTHER REQUIREMENTS

• Must be willing and able to travel between sites.

• Must be willing to work evenings and weekends as scheduled.

• Must be willing to carry a cell phone.

Required Experience:

IC