Senior Director Operational Support and Performance Management
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1 Vacancy
Job Description
- Strategic Leadership:Develop and implement longterm operational strategies in collaboration with senior management to meet organizational goals and enhance performance.
- Operational Oversight:Oversee daytoday operations ensuring efficiency and productivity across various departments. Monitor processes and implement policies to resolve operational issues.
- Performance Management:Establish and manage performance metrics and dashboards to evaluate operational effectiveness. Lead initiatives to improve performance and operational quality.
- Team Development:Mentor and develop a highperforming team fostering a culture of continuous improvement and accountability. Implement talent management strategies to address performance needs and succession planning.
- Collaboration:Work closely with crossfunctional teams and external partners to align operational activities with strategic goals. Facilitate communication and collaboration across departments.
- Data Analysis:Utilize data analytics to inform decisionmaking and identify opportunities for operational improvements. Analyze current processes and recommend enhancements.
- Budget Management:Develop and oversee departmental budgets ensuring resource allocation aligns with operational priorities and organizational objectives.
- Compliance and Standards:Ensure adherence to industry regulations and organizational policies. Maintain high standards of quality and service delivery.
- Education:Bachelors degree in business administration operations management or a related field; a Masters degree is preferred.
- Experience:Minimum of 10 years in a senior operational role with a proven track record in performance management and operational excellence.
- Skills:
- Strong analytical and problemsolving abilities.
- Excellent communication and interpersonal skills.
- Proficient in operational management systems and performance metrics.
- Experience with budget development and financial management.
- Ability to lead and motivate teams in a fastpaced environment.
- Experience in a largescale operational environment preferably in a technology or servicedriven industry.
- Familiarity with data analysis tools and business management software (e.g. SAP ERP).
Required Experience:
Exec
Employment Type
Full Time
